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Updated 2020-12-03
Activated 2020-11-25

IT Support Engineer - End User Computing <Phone・WEB Interview>

  • ★ Entry Level
Company Name
Employer

EIRE Systems K.K.

Job Type
EIRE Systems K.K.
IT (Other) - IT Help Desk
IT (Hardware/Network) - Server and Machine Operation and Maintenance
IT (Other) - Customer Support Engineer
Industry IT Consulting
Location Asia Japan Tokyo

Job Description EIRE Systems Technical Support provides professional IT services to small, medium and large scale enterprises of all sizes. We can offer a varied and challenging IT services career in a highly diverse and fast-moving business environment.

We are currently looking for new additions to our IT Support team!

【Role and responsibilities】
◆ Provide IT support as a bilingual technical support team member to users of various technologies (Desktop PCs, notebook PCs, mobile devices, network printers, other office equipment, applications for general clients/financial institutions, client servers, cloud/web-based solutions, etc.)
◆ Participation in and support of a wide range of IT projects
◆ Improve the quality of our services through documentation and proposals
◆ Our clients are mostly located in Tokyo's 23 wards

【Working with EIRE Systems】
・ A diverse environment that is flexible and changes together with time
・ Our clients are mainly large foreign companies and global Japanese companies
・ You can fully utilize your language skills!

【Career advancement opportunities】
For those who are willing to work on and improve their expertise and skills, we offer opportunities to work on a wide range of projects!
For example:
・ In-house PC installation and upgrade projects
・ Server/Network design, installation, configuration and testing
・ Security solutions (firewalls/encryption technologies) installation and testing
・ Project management, project planning and implementation
Company Info EIRE Systems is a leading independent provider of professional IT services to the financial, insurance and multinational sectors in Japan and throughout the Asia-Pacific region. EIRE Systems has expertise across a wide spectrum of Information Technologies, with a track record for successfully completing hundreds of assignments since its establishment in 1996.

We provide professional IT services, both project-based and ongoing operational support, in two main areas:

1.IT Services
2.Project Management

EIRE Systems provides a wide range of career choices for internationally-minded technology and support professionals. From the company’s small beginnings, EIRE Systems currently has 130 Tokyo-based employees and is expanding it’s local, regional and global expertise. We have established offices in Hong Kong, Singapore and Shanghai and are reaching further as we grow our presence throughout the Asia-Pacific.

Measures against passive smoking: No smoking indoors allowed
Job
Requirements
【Required Skills】
・ Thorough knowledge of Windows OS (Ideally Windows 7, Windows 10)
・ Experience in installing and deploying PC hardware and software in a professional setting
・ Good understanding of the Microsoft Office products and Microsoft Outlook/Exchange or O365
・ Ability to communicate smoothly with colleagues as well as external partners, users, and clients
・ Good troubleshooting and problem resolution skills
・ Those who are willing to deepen their knowledge of networking and troubleshooting

【Welcomed Skills】
・Cisco product network skills and experience are acceptable
・Relevant IT qualifications (Microsoft 365 certification: Modern Desktop Administrator Associate certification, MCDST, MCITP, MCSA, CCNA, etc.)

【Language requirements】
Ability to use English and Japanese in the work environment (Speaking, Reading, Writing)
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 3500K - JPY 6000K   
Other Salary
Description
Work-related transportation fully covered
Company insurance
Qualification support (Provided when obtaining IT-related qualifications)
Voluntary company events (Christmas party, ski trip, cart racing, etc.)
Holidays Five-Day Workweek
Paid Holidays
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EIRE Systems K.K.

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IT Support Engineer - End User Computing <Phone・WEB Interview>

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