We use cookies to deliver our services. By visiting our website, you agree to the use of cookies as described in our
Privacy Policy
Daijob.com is Japan's definitive job site for multilingual professionals.
Job Search
Updated 2025-05-01
Activated 2025-05-01
Activated 2025-05-01
Operations Engineer【Japan's leading payment service】 / Global Environment
NEW
| This posting is managed by: | G Talent/Bizmates, Inc. |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 |
| Industry | Internet Services/ISP (Internet Service Provider) |
| Location |
Asia
Japan
Tokyo
Setagaya
|
| Job Description |
About the Business Mission: The basic management philosophy of the Group is to “empower” people and society through innovation. In Japan alone, the Group provides more than 100 million customers (more than 1 billion globally) with more than 70 diverse services, including e-commerce services such as shopping malls and travel booking sites, financial services such as online banking, media services, and professional sports, covering a wide range of people's life scenes. At the same time, the company has built a strong business model based on the “Rakuten Ecosystem,” which organically links customers with various services. That team is part of the company's Group FinTech Group Company, which focuses on payment services and marketing solutions such as Rakuten Pay, Rakuten Edy, and Point Partner. Through the power of technology, the company aims to create a world where everyone can enjoy the same value no matter where they are. With the rapid expansion of the digital sphere in society, the Internet and the real world should be more seamlessly connected, and all people should be able to use technology to lead their daily lives safely, securely, and more comfortably. Aiming for such a society, the company is committed to addressing the various problems faced by people everywhere and working together with them toward the next stage of their lives. About the Department and Services Features/Strengths: The company is building the “Rakuten Economic Zone” by leveraging the market scale of “Rakuten Points,” which have surpassed 3 trillion yen in cumulative value issued, by collaborating with Rakuten Group companies, and by introducing cashless payment services at real stores, which are growing at an accelerating pace. The company's payment services can be used at approximately 5 million online and offline locations nationwide, including supermarkets, convenience stores, and shopping malls, as well as at approximately 1 million locations where transportation-related e-money is accepted, and the number of locations where it can be used continues to grow. The System Division handles everything from system service planning related to payment services, planning and implementation related to UI/UX, basic and detailed system design, coding, testing, and operation. As the service expands, you will be able to experience the planning, construction, and operation of a very large scale system. In addition, you will be able to improve the service by directly listening to customer feedback. Recruitment Background: As the business grows, the scope of Rakuten Pay service operations is expanding, and the company is looking for people who can operate the service together with us. By taking charge of the operation of the service, which handles a large amount of traffic, from Rakuten Pay apps to payment infrastructure and external collaborations, you will gain knowledge of the world's infrastructure and cultivate rare operational skills through activities to ensure the stable operation of the service. Job Overview: As a system engineer, you will be responsible for implementing service maintenance operations and improving service maintenance operations to ensure stable operation of the service so that users and merchants can use Rakuten Pay with peace of mind on a daily basis. Service maintenance and operation here refers to operations necessary to maintain service operation, such as service monitoring, fault investigation and management, and routine operations. In carrying out these tasks, you will need to collaborate with back-end and mobile development staff, maintenance and operation staff from other services, and other departments, so you will need to have good communication skills. Even for service maintenance operations, Rakuten Pay's services continue to expand daily in terms of both users, merchants, and services, and daily improvements are necessary to ensure smooth operations for the ever-expanding target business as a payment platform. In addition, you will be able to hone your English communication skills, as some members are foreign nationals. Responsibilities: Promotion and management of service maintenance and operations Coordination (including resource management) of investigations/responses to inquiries from within and outside the company Fault handling and service quality improvement activities Improvement of service operation operations Planning, promotion, and management of projects necessary to improve service convenience and service continuity Identification and improvement of service issues (including latent as well as apparent issues) *Candidate for Engineering Leader in Rakuten Pay's Service Operations Group |
| Company Info |
The company's group offers more than 70 services in a wide variety of fields, including e-commerce, travel, digital content, telecommunications, and other Internet services; credit cards; FinTech (financial services), including banking, securities, insurance, and e-money; and professional sports. By organically linking these services around membership, the company has created a unique "Rakuten Ecosystem" (economic sphere). By providing highly convenient services that cover a wide range of life scenes, the company promotes greater customer flow into the ecosystem, multiple use of group services, and migratory and continuous use of services. Currently, the number of members is approximately 95 million in Japan. Going forward, the company will continue to expand the Rakuten Ecosystem globally, aiming to provide fun and convenient services to the more than 1.2 billion users of Rakuten Group services around the world. ▼Service Examples▼ Rakuten Ichiba Business (Rakuten Ichiba) Auction business (Rakuten Auction) Packaged media business (Rakuten Books) Golf Business (Rakuten GORA) Business service business (Rakuten Business) Greeting Service Business (Rakuten Greeting) Securities Business (Rakuten Securities, Inc.) Personal Finance Business (Rakuten Credit) Credit Card and Finance Business Travel Business (Rakuten Travel) Infoseek Business (Infoseek) Media Rental Business Research Business (Rakuten Research) Human resources business (Minnano Shushoku Katsudo Nikki) CS Broadcasting Business Professional Sports Business (Tohoku Rakuten Golden Eagles), etc. |
| Working Hours | 09:00～17:30 |
| Job Requirements |
【Required】 3+ years of experience in system operation and maintenance 3+ years of back-end application development experience Organizational management experience (project management is also acceptable) 【Preferred】 Experience in maintenance and operations of mission critical services Experience in maintenance and operation of large-scale systems Experience in maintenance and operation of BtoB services Domain knowledge of Fintech (mainly payments) Experience with Atlassian collaboration tools (JIRA, Confluence, etc.) Knowledge and experience with RDBMS and App Server Experience working to improve operational efficiency Experience troubleshooting/improving management |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Business Level(JLPT Level 2 or N2) |
| Chinese Level | None |
| Salary | JPY - Japanese Yen JPY 6000K - JPY 9000K |
| Other Salary Description |
Commuting allowance (up to 50,000 yen/month), health insurance, employee pension insurance, unemployment insurance, workers' accident compensation insurance, employee pension fund, retirement allowance system ＜Education system and qualification assistance supplement＞ In-house seminars, training by job level, and other training for acquiring knowledge by job level are available, and the system is continuously being planned, revised, and operated to enhance the quality of the system. ＜Others＞ ■Training at the time of hiring, training by job level, training to acquire business knowledge (MBA and other business school courses), English learning support (in-house IPTOEIC(R) test, English conversation, etc.), Japanese learning support for foreigners, cross-culture training, Global Experience Program (GEP) ■If you work at Rakuten Tower, you can use the cafeteria for free breakfast, lunch, and dinner. A variety of Japanese, Western, Chinese, and Italian dishes are available. ■Gym "Rakuten Fitness Club" |
| Holidays |
＜Holidays / Vacations＞ 2 days off per week (Saturdays, Sundays, and national holidays are holidays) 10 to 20 days of annual paid vacation (the minimum number of days is the number of days granted after six months of employment) 120 days off per year Summer and winter vacations, annual paid vacations, special leave (maternity leave, childcare leave, marriage leave, etc.) |
| Job Contract Period |
Fulltime |
You will now be redirected to an external site.
Please confirm each site’s terms of agreement (privacy policy) in regards to the management of personal information.
