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Updated 2025-05-01
Activated 2025-04-24
Activated 2025-04-24
Customer Service Manager
| This posting is managed by: | PeopleSearch K.K. / ピープルサーチ株式会社 |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 |
| Industry | Industrial Equipment/Heavy Electrical Machinery/Facility Equipment |
| Location |
Asia
Japan
Kanagawa
Yokohama
|
| Job Description |
- Asked to maintain and support all assigned customers. - Accept customer requests and check their descriptions, using print and electronic media. Then provide solutions, determine costs with specified documents, and agree deadlines with departments. - Analyze, organize and optimize business processes to make it is up to date with latest trends. - Monitor daily operation to ensure appropriate order processing by utilizing ERP or SAP. - Define and implement supply policy based on the objectives of inventory plan. - Accept customer complaints and process breakdowns with goods movements. - Engage in the discussion of sales methods to retain and acquire customers. - Monitor payments and credits as well as maintaining customer key data. - Evaluate customer satisfaction, using direct and indirect contact. - Acquire customers by LEAD, email, telephone and research and qualify customer data with sales force through a third party if necessary. - Support eBusiness and digitalization implementation. - Check legal contracts and organize contract review process. - Regular analysis support of customer data information the make sure the compliance of the margins level. - Track and control all relevant KPI's. - Responsible for the MBO of the customer service and relevant supply chain team. - Organize regular meetings to implement, review and discuss various matters. - Provide training in case of products, processes and IT systems. |
| Company Info | A German-affiliated foreign-affiliated company that has long provided industrial connection technology in Japan |
| Job Requirements |
More than three years of customer service experience Native level Japanese Business level or higher English Ability to use SAP R3 and HANA S4 |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Native Level |
| Salary | JPY - Japanese Yen JPY 7000K - JPY 8000K |
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