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Updated 2025-04-23
Activated 2025-04-23
Activated 2025-04-23
Skincare and makeup company/Private Client Relations Manager
| This posting is managed by: | Chambre de Commerce et d’Industrie Française du Japon |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 Planning/Marketing/PR - Advertisement/Communication/PR Planning/Marketing/PR - Branding/Strategic Marketing |
| Industry | Fashion/Apparel/Accessory |
| Location |
Asia
Japan
Tokyo
|
| Job Description |
Position Overview: We are seeking a dynamic and experienced Private Client Relations (PCR) Manager to lead and manage our private sales initiatives. The ideal candidate will be responsible for building/expanding and fostering strong relationships with Gaisho and high-value customers, planning and executing exclusive events, and driving sales through personalized service. This role requires a deep understanding of luxury retail, exceptional communication skills, and a passion for the our brand. Key Responsibilities: 1. VIC Recruitment through Department Stores Gaisho Teams: • Serve as the our ambassador for Gaisho teams, building a network and educating them about the brand. • Conduct brand inductions and organize our experiences such as facials, fragrance consultations, and makeup services to engage Gaisho teams. • Establish and maintain strong relationships with department store Gaisho teams, negotiating and coordinating events to promote us. • Plan, organize, and host VIC events, acting as the primary host and salesperson. • If proficient in English, coordinate with HQ teams in Paris to organize Paris experiences for both department store Gaisho teams and VIC customers. 2. VIC Recruitment through Brand Partnerships: • Collaborate with the retail marketing team to plan, organize, and host brand partnership initiatives aimed at recruiting new VIC customers. • Manage customer relationships throughout the entire process, from initial welcome to sales closing. 3. Management of Existing Customers: • Work closely with counter managers and the CRM team to gain a deeper understanding of top VIC customers' lifestyles, preferences, and purchase histories. • Develop and implement personalized approaches to enhance customer engagement and satisfaction. 4. Event Planning and Execution: • Plan and execute exclusive events and experiences for high-value customers, ensuring a memorable and luxurious experience. • Coordinate all aspects of event logistics, including venue selection, guest invitations, and on-site management. 5. Sales and Performance Management: • Drive sales through personalized service and relationship management. • Monitor and analyze sales performance, providing regular reports and insights to senior management. • Develop and implement strategies to achieve sales targets and enhance customer loyalty. |
| Company Info |
Report to: Senior Retail Manager, Sales Division Report to: Senior Sales Advisor |
| Job Requirements |
Job Requirement • Bachelor's degree in Business, Marketing, or a related field. • Minimum of 5 years of experience in luxury retail, sales, or a related field • Proven track record of managing high-value customer relationships and driving sales. • Strong communication and interpersonal skills. • Exceptional organizational and event planning abilities. • Proficiency in English (preferred for coordination with HQ teams in Paris). • Passion for the our brand and its products. |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Fluent(JLPT Level 1 or N1) |
| Salary | Depends on experience |
| Other Salary Description |
Commuting/ Transportation Allowance Social Insurance |
| Holidays |
Five-Day Workweek Paid Holidays |
| Job Contract Period |
Hiring fulltime position |
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Recruiter
Chambre de Commerce et d’Industrie Française du Japon
