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Updated 2025-04-21
Activated 2025-04-21

Customer service at a food import trading company
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This posting is managed by: Chambre de Commerce et d’Industrie Française du Japon
Company Name Company is not publicly visible
Job Type
Chambre de Commerce et d’Industrie Française du Japon
Customer Service - Customer Support
Administrative - Sales Assistant/Clerical/Receptionist
Administrative - International Affairs
Industry Distribution/Retail
Location Asia Japan Tokyo

Job Description As the face of the company, provide customers with the best possible service and help them solve their problems.
Through communication with customers, contribute to improving the company's image, services, and sales.
By performing work accurately, quickly, and appropriately, support the company's smooth sales activities and contribute to improving customer satisfaction.

Specific job duties
Orders
 Accurately enter orders from customers into the company system (SAP) (Fax, Web, InfoMart, telephone orders, etc.)
 Create slips in each system (FB slips, dedicated slips, I porter, InfoMart, etc.)
 Create slips by the appointed time and hand them over to the driver (delivery)/attach them to the package (shipping)
 Respond to customer inquiries regarding orders
 Update the latest information on new products and out-of-stock items
 When receiving an order for a made-to-order product (PCB Company), place an order through Microsoft Access
Sales support
 Receive orders from customers who call the main phone number
 Arrange for samples and catalogs to be sent when the sales person is not there
 Transfer calls to the sales person in charge as necessary/take messages when the sales person is not there
Invoice issuance
 Correctly issue invoices in the manner specified by the customer and send them by the deadline requested by the customer
 Respond to inquiries regarding the contents of invoices
 Reissue or correct invoices as necessary
 Investigate the details of discrepancies between invoices and actual receipts
General/Other
 Answer and transfer main phone calls
 Order, receive, and store equipment used within the team
 File and store invoices
 Respond when customers come to the company to pick up products
 Perform tasks related to the above as instructed by the company or superiors
Company Info Who we are
We were created in 2007 and has become a leader in the industry, offering high quality products to the best restaurants and hotels across the country as well as the most prestigious department and gourmet food outlets. We partner with brands and businesses that are as passionate about food as we are and who provide exceptional, unique gourmet products.

We are proud to deliver, on demand, the highest quality of fresh, frozen, ambient and pastry products, enabling the creation of menus and recipes that will excite the most demanding of tastes.
Job
Requirements		 Required attitudes
 Able to think from the customer's perspective
 Able to communicate logically
 Able to support the line manager and help each other within the team
 Able to multitask and complete assigned work within the time frame
 Able to follow work procedures
 Able to pay attention to small details
 Others will conform to CFF Japan Behaviors
English Level Daily Conversation Level (TOEIC 475-730)
Japanese Level Native Level
French Level Minimum Communication Level
Salary Depends on experience   
Other Salary
Description		 Social Insurance
Commuting/ Transportation Allowance
Holidays Five-Day Workweek
Paid Holidays
Job Contract
Period		 Hiring fulltime position
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