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Updated 2025-04-18
Activated 2025-04-18

[Three-day work week system & no experience necessary!] Make use of your English skills! Security support engineer @ Ginza
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This posting is managed by: Job Impulse Japan K.K
Company Name Company is not publicly visible
Job Type
Job Impulse Japan K.K
Customer Service - Customer Support
Customer Service - Other
Education/Training/Language Specialist - Translator
Industry Outsourcing
Location Asia Japan Tokyo Chuo

Job Description ・Customer support for security systems (dispatch work *English⇔Japanese translation available)

Dispatch work to transfer inquiries from Japanese company personnel to global engineers. (*English⇔Japanese translation available)

Our future plan is for employees to obtain the relevant security system qualifications so that they can serve customers as engineers themselves.

・Customer support for network equipment
Isolate equipment failures at the network equipment operation and maintenance desk
Follow-up on equipment replacement, etc.
・Other administrative work

When you first join, you will start with simple tasks such as administrative work and translation dispatch, and then move on to technical service work with the aim of obtaining IT qualifications.

There are fewer inquiries during night shifts, making it easier to find time to study for qualifications while working.
Company Info Call center operation and administrative processing outsourcing business
Operation consulting, operation management, operation, and monitoring of information and communications and information processing systems
A company that handles installation, adjustment, inspection, maintenance, and repair work related to information and communications and information processing systems.
Working Hours In order to provide 24/7 support, we have adopted a rotating shift system.

Shift system:
2 people during the day on weekdays, 1 person at night, 1 person for both day and night on weekends and holidays

(Daytime 9:00-21:00, Night 21:00-9:00) 10-hour shift (2-hour break)

40 hours per week, flexible work system with 4 shifts per week

*Shifts will be adjusted, with day shifts in the first half of the month and night shifts in the second half.
Job
Requirements
[Required]
・Ability to read and write English
*Translation sites are OK, but you must be able to edit text
*Since teaching materials and qualification exams are in English
・English conversation ability
*There will be opportunities to converse with global engineers.
・Ability to work night shifts and weekends
*Shift system with 3 days off per week

■Preferred
・Experience in help desk work
・Experience supporting/building network equipment, network-related qualifications (CCNA, JNCIA-Junos, etc.)
・Experience supporting/building server equipment
・Experience in security operations
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 3500K - JPY 5500K   
Other Salary
Description
Annual salary: 3.75 million to 5.5 million yen

Social insurance provided
Transportation expenses fully covered
Holidays *Shift system with 3 days off per week, working on weekends and holidays
Job Contract
Period
full-time employee
Nearest Station Ginza
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