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Updated 2025-04-04
Activated 2025-04-04
Activated 2025-04-04
IT Technical Operations Manager [Financial Firm]
| This posting is managed by: | Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社 |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 |
| Industry | Finance - Other |
| Location |
Asia
Japan
Tokyo
|
| Job Description |
Lead IT operations for a top global investment firm, managing end-user services across Asia while driving technical excellence and team performance. This hands-on role offers leadership, bilingual communication (Japanese & English), and VIP support in a dynamic, fast-paced environment. Description * Lead and Manage IT Support Teams - Oversee the day-to-day operations of the Help Desk and Deskside Support teams, ensuring efficient service delivery and optimal end-user experience. * Team Development - Mentor and coach team members, fostering a collaborative troubleshooting approach and driving continuous improvement in technical performance. * Advanced Technical Support - Act as the escalation point for complex issues, providing hands-on support and troubleshooting expertise for internal users and VIPs. * Operational Excellence - Develop and implement best practices, standards, and procedures for IT support, ensuring alignment with ITIL processes and company governance. * Metrics and Reporting - Generate reports on technical performance, root cause analysis, and fault trends to drive improvements in hardware and software. * Strategic Collaboration - Work closely with other IT teams to ensure seamless service delivery and manage change requests while maintaining system integrity. * Event Support - Plan and support IT operations for large-scale internal and external events, including Zoom video conferencing. * Continuous Learning - Stay up-to-date with industry trends and advancements to enhance the team's tools and techniques. Profile * 10+ years of IT experience, with at least 5 years in IT management. * Strong technical troubleshooting skills and problem resolution expertise. * Proven ability to lead and mentor teams, fostering a collaborative environment. * Fluent in both Japanese and English, with excellent communication skills for senior-level interactions and VIP support. * Experience with Microsoft Office 365, ServiceNow, and mobile device management (Intune). * Solid knowledge of ITIL principles, network fundamentals (TCP/IP, DNS, DHCP, VPN), and cybersecurity. * Highly organized, with the ability to manage multiple priorities in a dynamic environment. * Hands-on approach, able to support users directly and resolve technical issues efficiently. Job Offer * Leadership Opportunity - Lead a high-performing IT support team across Asia, driving operational excellence and continuous improvement. * Global Exposure - Work in a dynamic, fast-paced environment with a renowned global firm, gaining valuable experience across multiple regions. * Career Growth - Develop professionally with access to strategic planning, team development, and opportunities to collaborate with senior leaders. * Competitive Compensation - Enjoy an attractive salary package, comprehensive benefits, and the chance to work with cutting-edge technology. * Hands-On Role - Directly engage in technical support, VIP management, and large-scale event coordination, enhancing both technical and leadership skills. To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Jessa Chiwaya at +81 3 6832 8980. |
| Company Info | Join a global leader in private investment, renowned for its innovative approach and strong commitment to operational excellence. With over $185 billion in assets and a presence across major international markets, this firm offers unparalleled opportunities for career growth, exposure to cutting-edge technology, and the chance to work with top-tier professionals in a dynamic, fast-paced environment. |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Fluent(JLPT Level 1 or N1) |
| Salary | JPY - Japanese Yen JPY 1500K |
| Other Salary Description |
Bonus company/individual performance |
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Recruiter
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
