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Updated 2025-03-15
Activated 2025-03-15

Trust and Safety Team Leader - Gaming - up to 6M JPY

This posting is managed by: Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Company Name Company is not publicly visible
Job Type
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Customer Service - Customer Support
Industry Outsourcing
Location Asia Japan Tokyo

Job Description Lead and oversee a team of moderators to ensure a safe and positive gaming environment. Manage workflows, enforce quality standards, and collaborate with clients to maintain trust and safety policies.


Description

Key Responsibilities

* Oversee daily moderation tasks and ensure quality control
* Monitor team performance and provide coaching and feedback
* Communicate directly with clients and handle reporting
* Support team members' mental well-being and resolve conflicts


Profile

What We're Looking For

* Strong leadership and communication skills
* Experience in Trust & Safety or moderation
* High attention to detail and problem-solving mindset
* Familiarity with G Suite and Windows tools
* Native-level in Japanese and Fluency in English
* Minimum 1-2 years of people management


Job Offer

Up to 6M JPY

Work in Tokyo

Promising career progression

standard japanese benefits


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.
Company Info Well-known gaming company
English Level Fluent (TOEIC 865-)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 5000K - JPY 6000K   
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Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社

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