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Updated 2025-04-16
Activated 2025-04-16

【高級ホテルやエアライン出身者の方限定】チーフカスタマーサービスディレクターの募集です！
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This posting is managed by: BizPort Co., Ltd.
Company Name Company is not publicly visible
Job Type
BizPort Co., Ltd.
Hospitality Business Specialists - Hotel Manager
Hospitality Business Specialists - Flight Attentdant/Airline Industry Related
Hospitality Business Specialists - Hotel
Industry Real Estate/Property Management/Facility Management
Location Asia Japan Tokyo

Job Description Key Responsibilities
1. Training the trainer
Mentor trainers and supervisors on customer service.
2. Strategy Development
Creating and implementing customer service strategies to improve customer satisfaction and loyalty.
3. Performance Monitoring
From inquiry to after moving out, tracking and analyzing key performance indicators to ensure service standards are met.
4. Customer Feedback
Collecting and analyzing customer feedback, NPS scores and customer interviews, to identify areas for improvement.
5. Cross-Department Collaboration
Working with other departments to ensure a seamless customer experience.
6. Crisis Management:
Handling escalated customer issues and crises efficiently.
7. Proposing new services
Planning new services or internal promotions for customers.
Company Info We are one of the world's leading shared office companies.

No smoking allowed anywhere in the building.
Working Hours 9：00〜18：00
Job
Requirements		 Required skills and experience
1. High level of communication and analytical skills
2. Experience working in the hospitality industry (service knowledge in hotels, airlines, etc.)
3. Japanese language skill (busjiness~ native level)

Preferred skills and experience
1．English language skills (busjiness~ native level)
2. Experience as a hotel or Airline customer service manager

Human Skill
1.Strategic thinking and results-driven attitude.
2.Flexible and tolerant, with a “can-do” attitude.
3.A rules-based approach to business development.
4.Motivated, independent, and ambitious.
5.Join the team with ambitions for significant growth.
English Level Fluent (TOEIC 865-)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 7000K - JPY 10000K   
Other Salary
Description		 Base salary: 6 million to 8 million yen (bonuses paid separately)
Holidays ■120 days off per year
■2 days off per week (Saturday and Sunday)
■National holidays
■Birthday leave
■Year-end and New Year's holidays
■Maternity leave
■Childcare leave
■Nursing care leave
■Paid holidays
Job Contract
Period		 full-time employee
Nearest Station Roppongi Station
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