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Updated 2025-05-01
Activated 2025-05-01

🌏Customer support dedicated to global projects🌏　No educational background or nationality requirements/We have members from over 15 countries! 🤝
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This posting is managed by: SAKURA INTERNATIONAL INC. Arukas Staffing Service Project
Company Name Company is not publicly visible
Job Type Customer Service - Customer Support
Sales/AE - Customer Success/Client Success
Industry Internet Services/ISP (Internet Service Provider)
Location Asia Japan Tokyo Shinagawa
Asia Japan
Job Description This is a customer success position that works with global SaaS companies to realize this through IT solutions.

■Job Description
We provide customer success support for client companies' SaaS products.
We respond to user inquiries via phone, chat, and email.
We contribute to the success of SaaS-introducing companies by understanding the true needs of users and making optimal proposals from a wide range of products, rather than just providing answers.
We support Japanese users who use foreign payment services in Japanese, and internal documents are in English.
We handle about 10 inquiries a day, and we take each inquiry seriously, increasing engagement with companies that introduce our services.

■Job Highlights
・You will work in a global environment with bilingual English-Japanese team members from over 15 countries!
・Our team has high customer satisfaction and is highly regarded among vendors around the world!

Why not take advantage of this opportunity to play a part in a world-leading SaaS company and contribute to the success of our client companies?
Company Info ■Rewarding

・Not only will you gain knowledge about the operation of advanced SaaS, but you will also be able to improve your proposal skills by making optimal proposals to customers.

・You will be involved in customer success for companies and services in a variety of industries, which will improve your knowledge and skills in many areas.

・Client products are updated daily to keep up with economic and global business trends, so you can keep up with the pace and grow as a person.

・Measures against passive smoking: Smoking areas available
Working Hours ■Working hours

Shift system

8 hours work between 9:00 and 20:00, 1 hour break.

Pattern ①9:00~18:00 / ②11:00~20:00)

*Overtime is about 10~20 hours per month. Because it is a shift system, it rarely occurs.

*During training (about 3 months), you will only work from 9:00 to 18:00 on weekdays
Job
Requirements
～～Industry/business no experience necessary～～

【MUST】
■Customer service experience of at least 1 year (sales, customer service, etc.)
■Japanese skills: Native level
※Clear, concise, and fluent Japanese reading, writing, and speaking
■English skills: Business level (TOEIC 650 points) or equivalent skills (fast reading comprehension)
・No nationality restrictions
・No new visa support (renewals, etc. available)

■Business PC skills, IT literacy
-Touch typing, business email, Excel, PPT, Word (creation and input)
-IT and internet literacy to the extent that you can research and use it yourself

【WANT】
■English skills: Business level (TOEIC 800 points) or equivalent skills
■Data analysis and numerical management experience
■Call center experience
■Team management and trainer experience
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 3000K - JPY 4000K   
Other Salary
Description		 ■Monthly salary 250,000 yen to 340,000 yen
[Breakdown of monthly salary]
・Basic salary: 204,300 to 245,200 yen
・Fixed overtime hours: 30 hours per month, 45,700 yen to 62,000 yen. Any excess hours will be paid separately.

■Welfare benefits
・Various social insurances available
・Salary increases available
・Commuting allowance provided (up to 30,000 yen per month)
・Health checkup (basic items + options for women available)
・Nursing care leave
・Pre-maternity leave/childcare leave *100% utilization rate, many achievements for both men and women
　-Maternity and childcare leave follow-up system
・Rest room, nap room (rest room) available
・Free drinks, office convenience store, etc.
・Leave welcome back system
・Support system for exchanges between bases and departments
・Stockholding plan system
Holidays ■Working days: 5 days a week in shifts (2 days off per week)
*Shift work includes weekends, national holidays, New Year's holidays, Golden Week, etc.
*Special leave and paid leave (can be taken in 1-day, half-day, or hourly increments. 10 days to a maximum of 20 days)
Job Contract
Period		 After training, you can be promoted to full-time depending on your performance.
The basic contract period is 6 months.
(There are many cases of contract employees being promoted to full-time employees.)
Nearest Station Shinagawa Ward, Tokyo
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