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Activated 2025-02-20
[English] Accounting manager candidate/Listed IT company/Full-time employee/5 million to 7.5 million yen @ Gotanda/Remote work
| This posting is managed by: | GLOBALPOWER Inc. / 株式会社グローバルパワー |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 Finance/Accounting - Finance & Corporate Finance |
| Industry | IT - Other |
| Location |
Asia
Japan
Tokyo
|
| Job Description |
■Job Description You will be in charge of the SV team that handles customer and technical support for BtoB and BtoC products and subscription services. -Manage phone and email inquiries from users -Secondary response from operators -Secondary response from global vendors -Shift creation -Operator training and attendance management -Operator operation management -Creation of various materials such as manuals and reports -Management of various KPIs -Client negotiations, etc. <Rewarding aspects of this job> -You can experience everything from setting up a team to running it -This is a valuable position where you can lead a team and achieve high customer satisfaction with your own hands. Your leadership will greatly affect the success of the team. *The job content may change in the future. Details will be provided during the interview. |
| Company Info |
The company mainly provides support for social apps and monitors corporate information on social media. Currently, its main business is customer support services, responding to inquiries from social app users on behalf of client companies. Utilizing the know-how it has accumulated specializing in social apps at its bases in Tokyo, Fukuoka, Sendai, Okinawa, and the Philippines, the company currently operates several hundred social apps. |
| Working Hours | ・Working hours: 9:00-18:00 ・Overtime hours: Approximately 20 hours per month |
| Job Requirements |
[Requirements] - Experience as a supervisor in customer support (2 years or more) - Experience in performing KPI analysis, implementing business improvements and achieving results [Welcome skills] - Experience in launching a new project - Experience in launching email support operations - Email support experience |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Native Level |
| Salary | JPY - Japanese Yen JPY 5000K - JPY 7500K |
| Other Salary Description |
Monthly salary: 250,000-350,000 yen Includes 30 hours of fixed overtime per month (45,700-63,900 yen per month) *Incentive system available (details will be provided during the interview) ■Welfare benefits - Full social insurance coverage - Salary increases available - Commuting allowance (up to 30,000 yen per month) - Health check (basic items + options for women) - Nursing care leave - Prenatal leave/childcare leave * 100% utilization rate, many successful cases for both men and women - Maternity and childcare leave follow-up system - Rest room, nap room (rest room) available - Free drinks, office convenience store, etc. - Welcome back system during leave - Support system for exchanges between bases and departments - Stock ownership plan ■ Training system/Career support system ・New model business creation system ・Qualification acquisition assistance system ・Foreign language learning assistance system ・Internal recruitment system ・Internal study abroad system ・Intention expression system ・Goal/behavior feedback system ・Review (1on1) ・All-company meeting once a quarter ・Publication of mid-term business plan ・Various committee systems ・Club activities, etc. |
| Holidays | Holidays: Saturdays, Sundays, national holidays, New Year's holidays, Golden Week, special leave, paid leave (can be taken in 1-day, half-day, or hourly increments) |
| Job Contract Period |
Full-time employee, trial period: 6 months |
| Nearest Station | 6 minutes walk from Gotanda Station |
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