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Updated 2025-05-01
Activated 2025-04-28

Senior IT User Support - Pharmaceutical

Company Name

Ahead Group

Job Type
Ahead Group
IT (Other) - IT Help Desk
IT (Hardware/Network) - Network Engineer
Industry IT Consulting
Location Asia Japan Tokyo

Job Description Ahead Group is seeking a talented Technical Support Engineer focused on Global Application Experience support and Triaging for a global pharmaceutical company.

Key Responsibilities:

Strive to provide best-in-class support excellence across IT Infrastructure Services and Service Owners.
Ensure effective relationships between end users and IT functions through close interaction and understanding of user issues.
Work persistently with IT infrastructure teams to optimize support experiences.
Analyze incident data to anticipate and address opportunities for improving user experience.
Company Info International Pharmaceutical Company
Job
Requirements		 Required Skills:

Experience in IT Infrastructure technologies, including:
Windows and Apple operating systems.
O365 Applications (Office Suite, OneDrive, OneNote, Microsoft Teams, SharePoint, PowerApps).
Azure Active Directory/Active Directory.
Citrix/My Workspace.
Mobile Intune for MDM Administration.
ServiceNow.
Language skills: Proficiency in both Japanese (Preferably N1 level) and English.
Understanding of ITIL methodology for Incident and Problem Management; ITIL v4 Foundation Certification is a plus.
Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines.
Solution-oriented team player with a preference for international and intercultural environments.
Minimum 3 years of experience in an IT Infrastructure environment.

Desired Skills:

Project management experience.
Familiarity with Jira/Confluence tools.
ITIL v4 Foundation Certification.
English Level Fluent (TOEIC 865-)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 5000K - JPY 7000K   
Job Contract
Period		 1 Year Contract.
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