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Updated 2025-05-01
Activated 2025-04-28

Bilingual L3 Network Engineer - Pharmaceutical

Company Name

Ahead Group

Job Type
Ahead Group
IT (Hardware/Network) - Network Engineer
Industry IT Consulting
Location Asia Japan Tokyo

Job Description Ahead Group is seeking a skilled Bilingual L3 Network Engineer to deliver technical support and engineering services in the network infrastructure domain. This role focuses on troubleshooting network performance issues and collaborating with regional and global IT teams to enhance the delivery and operation of IT infrastructure services. The successful candidate will play a key role in ensuring the reliability and performance of LAN, WAN, and security infrastructure.

Key Responsibilities:

Provide Level 3 technical support to resolve network infrastructure issues, including network connectivity and performance problems logged in IT ticketing systems.
Perform root cause analysis and implement post-mortem corrective actions for network incidents.
Collaborate with Global Service Desk (1st/1.5 Level) and 2nd Level Managed Service Providers to improve service quality.
Act as a subject matter expert for network infrastructure services, including:
LAN, WAN, wireless networks, and security infrastructure
Firewalls, proxies, and IP services such as DHCP and DNS
Work closely with project teams to deliver IT network infrastructure services and ensure seamless implementation.
Analyze incident data to identify opportunities for improving user experience and optimizing network services.
Company Info International Pharmaceutical Company
Job
Requirements		 Required Skills:
Technical expertise in:
Cisco WAN routers and LAN switching.
Cisco wireless LAN platforms.
Palo Alto firewall and VPN platforms.
Microsoft Azure Active Directory, O365, and AWS environments.
Mobile Intune for MDM Administration.
ServiceNow tool platform.
Bilingual proficiency in Japanese and English for effective communication with local and global teams.
Highly organized and capable of managing multiple tasks with strong attention to detail
Solution-oriented and a team player with the ability to work in an international and intercultural environment.
5 to 10 years of experience in IT infrastructure environments.
Knowledge of the ITIL framework for Incident and Problem Management; ITIL v4 Foundation Certification is a plus.
Associate’s or bachelor’s degree in a relevant field.

Desired Skills:
Experience with project management, including tools like Jira and Confluence.
Familiarity with Citrix or My Workspace environments.
Strong analytical skills to leverage incident data for network improvements.
ITIL v4 Foundation Certification or equivalent knowledge
English Level Fluent (TOEIC 865-)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 8000K - JPY 11000K   
Job Contract
Period		 1 Year Contract.
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