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Updated 2025-01-22
Activated 2025-01-22

Senior Network Operations Engineer (Japanese + English)

Company Name

EIRE Systems K.K.

Job Type
EIRE Systems K.K.
IT (Hardware/Network) - Network Engineer
IT (Hardware/Network) - Security System SE
IT (Hardware/Network) - Server and Machine Operation and Maintenance
Industry IT Consulting
Location Asia Japan Tokyo Shinagawa

Job Description EIRE Systems is looking to hire an experienced, Japanese and English-speaking Senior Network Operations Engineer. This is an in-house opportunity, dedicated to supporting the network infrastructure of a global Pharmaceuticals company that is known worldwide for its emphasis on the wellbeing of their people.

You will support network systems operations and network change projects for an enterprise environment comprising mostly Cisco networking equipment (approx. 200 Cisco devices across 11 offices/branches in in Japan).

Working as part of a small local Network infrastructure team, with support from global network operations groups, the main focus of the role will be supporting the day-to-day network support services, troubleshooting network performance issues, handling incidents, planning and executing operational network change activities.

Global and local projects coordination:
• Work closely with European and SE Asia-based IT teams, and local Japan IT Infrastructure department for network related activities, such as vendor control (quote, schedule, user coordination of the sites), WAN circuit management (opening/closing), equipment management, performing connection/application tests after implementation, user training, and all other necessary duties.
• Decommission of devices and circuits with coordination with local business, IPS and external vendors for supporting projects.
• After hours and weekend work for planned local/global project work and unexpected issues, including business trips will be required.

As a member of L2 incident management, responsible for troubleshoot, upgrade, install hardware/software of routers, switches, proxy servers, and all other related devices and tools.

• Process internal and external Firewall requests from users including checking logs and existing rules.
• Manage wireless access points and wireless controllers in Japan.
• Work closely with server, application, infrastructure and printer teams, and voice/video team to respond to their network queries.
• Process network related issues and requests via ticketing system, configuring devices as necessary.
• Inventory of all Japanese devices and data files.
• After hour and weekend work for planned local/global project work and unexpected issues, including business trips.

Supported technologies include:
• Existing L2 and L3 LAN solution with Cisco
• Traditional WAN solution with Cisco
• Wireless solution with Cisco
• Firewall operation with Palo-Alto
• VPN solution (Global Protect) with Palo-Alto
• Zero-Trust solution/configuration on network devices for end users
• Could-based proxy system (Zscaler) operation
• Cisco ISE authentication/authorization solution
• Microsoft 365 E5 security solution
• SD-WAN solution with Aruba (Silver Peak)
Company Info EIRE Systems is a leading independent provider of professional IT services to the financial, insurance and multinational sectors in Japan and throughout the Asia-Pacific region. EIRE Systems has expertise across a wide spectrum of Information Technologies, with a track record for successfully completing hundreds of assignments since its establishment in 1996.

We provide professional IT services, both project-based and ongoing operational support, in two main areas:

1．IT Services
2．Project Management

EIRE Systems - Tokyo, Asia-Pacific, Beyond...

EIRE Systems provides a wide-range of career choices for internationally-minded technology and support professionals. From the company’s small beginnings, EIRE Systems currently has 130 Tokyo-based employees and is expanding it’s local, regional and global expertise. We have established offices in Hong Kong, Singapore and Shanghai and are reaching further as we grow our presence throughout the Asia-Pacific.

Measures against passive smoking: No smoking indoors allowed.
Working Hours Monday to Friday, 8:30am to 5:30pm
Job
Requirements		 Language Skills (Must-have)

• Professional level proficiency using both Japanese (fluent/native) and English (Intermediate)

Qualifications:

• 2-3 years networking experience, in a large enterprise environment, supporting network operations and projects.
• CCNP (Cisco Certified Network Professional) certification or equivalent knowledge and experience
• Experience with enterprise-class Cisco networking technologies
• Solid understanding of infrastructure technologies such as WAN, LAN, WLAN, Internet Proxy, VPN and Firewalls
• Good level of knowledge and working experience in Internetworking, IP routing protocols and troubleshooting MPLS/IP VPN
• EIGRP and BGP routing protocols
• Knowledge of ITIL processes and methodologies to deliver high quality support to meet customer needs
• Ability to follow processes and to generate good documentation.
• Collaboration and communication skills. Accountable and highly results oriented. Sense of urgency. Ability to plan and organize work.

※ Applicants must be residents of Japan and must meet the minimum Japanese language skill requirements.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 8000K - JPY 11000K   
Other Salary
Description		 Social Insurance
Commuting/ Transportation Allowance
Education/ Training
Relaxation Facilities
Holidays Five-Day Workweek
Paid Holidays
Sick Leave
Child-care Leave
Congratulatory or Condolence Leave
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