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| This posting is managed by: | Cornerstone Recruitment Japan K.K. |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 Customer Service - Customer Support |
| Location |
Asia
Japan
Tokyo
|
| Job Description |
- Complete customer services solution to the client - Provide support to the wider commercial team and internal stakeholders - Be the first point of contact for all external customer correspondence - Answer customer inquiries - Communicating with customers on the phone, instant chat, emails - Support internal teams - Ensuring KPI on the customer service experience and customer satisfaction |
| Company Info | International Biotech Lab |
| Job Requirements |
- Bachelor Degree with five years of experience in customer support - Previous experience in sales and customer facing role - Microsoft Office, email and experience in CRM, ERP system is plus - Team worker |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Fluent(JLPT Level 1 or N1) |
| Salary | Depends on experience |
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