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Updated 2025-01-16
Activated 2025-01-16

[Customer Service] Global chemical manufacturer / We handle order taking, inventory confirmation, shipping arrangements, and dispatch operations.

Company Name	Du Pont Japan Kabushiki Kaisha
Job Type	Administrative - Sales Assistant/Clerical/Receptionist Administrative - Logistics/Materials & Purchase Control Administrative - International Trading
Industry	Chemicals/Petro-Chemicals
Location	Asia Japan Tokyo Chiyoda
Job Description	[About DuPont Japan] DuPont, with over 200 years of history and world-class technological development capabilities, is expanding its business worldwide. As the core of the Asia-Pacific region, DuPont Japan Co., Ltd., the Japanese subsidiary of DuPont, is always looking for talented people to take on the heavy responsibility of manufacturing, imports, exports, sales, research and development, and technical services in the region. [Attractive points] ◆ A global company with over 220 years of history! Headquartered in the United States ◆ A fusion of both foreign and Japanese companies, so you can use your English ◆ You can work from home two days a week, and there is a flextime system, so you can work flexibly ◆ A job where you can utilize your experience in sales administration, supply chain, and trade administration [Career path] We do not have a set way to build a career, but for example, it is possible to build a career path like the one below. ・Transfer to a department that handles other products at DuPont Japan and expand your knowledge as a customer service professional. ・Utilizing the supply chain knowledge cultivated in customer service, you will be transferred to a logistics specialist position and deepen your expertise in the area of logistics. Our company is an environment where you can draw your own career vision and build your career by yourself or in consultation with your superiors! You can also use the self-application system to apply for the position you are aiming for. [Position Overview] We are now recruiting for a customer service position at DuPont Japan Group's Tokyo headquarters. You will be assigned to the Customer Service Team in the Electronics & Industrial Division, which provides solutions in various industrial fields. After joining the company as a Customer Service Representative, you will handle orders mainly for semiconductor business customers as a specialist in order processing. The expected roles are as follows. ◆ Responsibilities: Domestic order processing, inventory confirmation, shipping arrangements, shipping, etc. ◆ Process customer orders in a timely manner after checking for accuracy. ◆Accurately grasp customer requirements, provide quality service, and maintain high customer satisfaction. 【Job Description】・Receive and process domestic and export purchase orders via fax and email, and verify accuracy. Perform order entry work according to established procedures and guidelines. ・Responsible for inquiry and order processing processes, including delivery instructions and shipment management. Also involved in accounts receivable collection work. ・Monitor the status of open orders. Take appropriate measures as necessary to meet delivery deadlines. ・Take necessary actions within the scope of sales policy to resolve customer requests, such as order changes, on the first call. Inquire with appropriate partners in a timely and efficient manner to resolve various order issues. ・Establish sound business relationships with customers and work closely with the sales team to achieve customer satisfaction. ・Work in cooperation with various partner departments, including the sales team, supply chain, logistics, finance, and external warehouses. ・Comply with company policies, procedures, and legal requirements. If necessary, advise management based on the situation in your assigned area. -Support the work of other group members as needed. -Provide sales related information (sales order volume, comparison with forecast volume, etc.) to the business side. -Act as a liaison for SAP Order-To-Cash (a system that handles order placement and receipt).
Company Info	[Our company culture] - DuPont's core value is "respect for people," so there is a culture of mutual respect rooted in the whole world. - You will be able to use English practically by interacting with overseas team members on a daily basis and working on projects with overseas members. [Where to join] If you join this position, you will join "DuPont Specialty Products Co., Ltd.", one of the DuPont Japan Group. [About remote work] - You can work remotely up to 2 days a week. However, you must be able to commute from your home to the assigned business office within 2 hours. - In principle, you will be required to come to the office during the trial period. [About handling of personal information collection] Application-related documents and associated personal information received for the purpose of applying for a job at the DuPont Group will be stored and managed in a strict and secure manner, and will not be used for purposes other than recruitment activities, such as contacting you about information related to the recruitment selection process. DuPont values equal opportunity. It is DuPont's policy not to discriminate against applicants for employment on the basis of race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or other class. If you require reasonable accommodation to search for or apply for a job, please see the contact information on our Accessibility page. *Please note: About the three-company split (May 22, 2024 PRESS RELEASE) We are excited to share that on May 22, 2024, DuPont announced plans to separate(1) into three industry-leading, independently publicly traded companies. This strategic move will create focused businesses with distinct investment profiles. We believe the proposed separations will create opportunities for all three future companies to better serve their customers and unlock long-term value for stakeholders. This process is expected to take 18-24 months from the date of announcement to complete. We are committed to supporting our employees throughout this transition and ensuring a smooth and successful separation process. We look forward to welcoming new talent who are interested in contributing to the continued success and growth of our evolving organization.
Working Hours	9:00-17:30 (effectively 7.5 hours)
Job Requirements	◆ Required skills and experience ・University graduate (bachelor's degree) or higher ・Communication skills in English ・Experience in customer service, order placement, trade administration, etc. ◆ Welcome skills and experience ・Supply chain experience ◆ Desired profile ・Skills to communicate smoothly with stakeholders (including verbal, telephone, listening, and written communication skills) ・Skills to efficiently cooperate with customers and related internal departments to carry out work. ・Skills to pay attention to details and carry out work accurately
English Level	Business Conversation Level (TOEIC 735-860)
Japanese Level	Native Level
Salary	JPY - Japanese Yen JPY 3500K - JPY 5500K
Other Salary Description	・Social insurance provided ・Salary will be determined based on experience and ability. ・Performance-linked bonus: once a year in principle, in March of the following year. *Determined based on individual performance and departmental performance.
Holidays	・Saturdays, Sundays, national holidays, New Year's holidays, anniversary of foundation ・Annual paid leave ・Special paid leave (weddings, funerals, etc.) ・Personal sickness leave ・Childcare leave ・Nursing care leave, etc.
Job Contract Period	・Full-time employment ・Contract period: No set period ・Probationary period: Yes (6 months)
Nearest Station	■Tokyo DuPont Japan Head Office 2-11-1 Nagatacho, Chiyoda-ku, Tokyo 100-6111 Sanno Park Tower

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