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Updated 2024-06-12
Activated 2024-06-12

Service Desk Ibaraki Job(8404)

  • Recruiter
  • Executive Level
  • Women Welcome
  • Reduced Work-Hours
  • Five Days Workweek
  • English Language Skills
  • Foreign Affiliated Company
  • Publicly Listed Company
  • Urgent Hiring
  • Global Company
  • Experience Welcome
This posting is managed by: Fidel Consulting KK
Company Name Company is not publicly visible
Job Type
Fidel Consulting KK
IT (PC, Web, Unix) - Database SE
Planning/Marketing/PR - IT/System Planning
IT (PC, Web, Unix) - Web Application SE
Location Asia Japan Tokyo

Job Description Imaging Process
Tools: Pex Boot, SCCM
Autopilot: Cloud Image Management
Steps:
Collect CSV logs via PowerShell
Upload CSV file to Intune
Reset laptop for Intune imaging
User logs in with ID & password
Device Managemen
Manage local admin and BitLocker passwords
Deregister devices by deleting from the tool using the service tag
User Access Management:
Lock/Unlock user accounts and reset passwords using AD
Check assigned security groups for apps and distribution lists
AV Support
Verify presentation slides and videos
Check HDMI and network ports in the conference room
Test Crestron device functions
Inventory Management
Manage device onboarding and offboarding
Assign, detag, and dispose of devices
Generate reports for audits
Data Centre - IDR & MDR:
Perform basic rack checks and escort vendors
Support upgrades
ServiceNow - Queue Management:
Manage service requests and incidents
Prioritize P1 to P4 tickets and VIP requests
Outlook and Exchange Team Coordination
Involvement:
User Access Management (AD & IAM)
Application Management (AMS)
Server Infrastructure
O365, Exchange, Azure, SharePoint, OneDrive
Knowledge Management:
Create SOPs and a knowledge base
Seek refreshers on current tools
Japanese Languages: Japanese Fluent or native level and English Business level.
Company Info A leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability, and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and bold new future.
[Measures against passive smoking]
No smoking indoors allowed
Designated smoking area
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 5500K - JPY 6000K   
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