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Updated 2024-06-12
Activated 2024-06-12

Field Services Engineer Tokyo Job(8403)

  • Recruiter
  • Executive Level
  • Women Welcome
  • Reduced Work-Hours
  • Five Days Workweek
  • New Business
  • English Language Skills
  • Foreign Affiliated Company
  • Publicly Listed Company
  • Urgent Hiring
  • Global Company
  • Experience Welcome
This posting is managed by: Fidel Consulting KK
Company Name Company is not publicly visible
Job Type
Fidel Consulting KK
IT (PC, Web, Unix) - Database SE
IT (PC, Web, Unix) - Web Application SE
Building/Construction/Equipment/Real Estate - Engineer ( Building/Construction/Equipment )
Location Asia Japan Tokyo

Job Description Experience: 5-6 years in IT infrastructure support with expertise in hardware, software, and OS troubleshooting without affecting warranties or security compliance.
Skills: Strong customer management, excellent communication (oral/written), self-driven, results-oriented, passionate, proactive.
Hardware Support: L2 troubleshooting for laptops, desktops, printers, accessories, LAN/WAN setups, conference room A/V, VOIP phones, and smart hands support for various peripherals and networking equipment.
Software Proficiency: Expert in OS installation/troubleshooting (Windows/MAC/Linux), anti-spyware/virus software, standard applications like Adobe, browsers, and Microsoft Office suite, including O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive.
Networking & Systems: TCP/IP, DNS, DHCP, VPN, RDP, mobile device management (Airwatch/Xenmobile/Mobile iron), data backups, VDI, SCCM/LanDesk/Altris, Apple devices.
Tools & Processes: Service/incident/problem management, ticketing tools (ServiceNow/Remedy), repeat call analysis, mentorship/training, KB article maintenance, automation, SLA adherence, and reporting/analytics. Preferably holds an Associate’s Degree in Electronics and CompTIA A+ Certification.

Japanese Languages: Japanese Fluent or native level and English Business level.
Company Info A leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability, and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and bold new future.
[Measures against passive smoking]
No smoking indoors allowed
Designated smoking area
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 5500K - JPY 6000K   
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