We use cookies to deliver our services. By visiting our website, you agree to the use of cookies as described in our
Privacy Policy.
Click here to hide this one-time notice.
Click here to hide this one-time notice.
Daijob.com is Japan's definitive job site for multilingual professionals.
Job Search
Updated 2024-06-10
Activated 2024-06-04
Activated 2024-06-04
SaaS Customer Success (Japanese and English skills are required)
- Recruiter
- Staff Level
- Five Days Workweek
- International Team
- English Language Skills
- Startup Company
- Experience Welcome
| This posting is managed by: | 株式会社foredge |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
Sales/AE - Customer Success/Client Success
|
| Industry | IT - Other |
| Location |
Asia
Japan
Tokyo
Shinagawa
|
| Job Description |
We provide customer success support for client in SaaS (software as a service) related products. We respond to user inquiries by phone, chat, and email. We don't just provide answers, we understand the users' true needs and make optimal proposals from a wide range of products, thereby contributing to the success of companies that adopt SaaS. |
| Company Info |
■Satisfaction points: ・Not only you may acquire knowledge about the operation of advanced SaaS, but you can also improve the skills as a decision maker by submitting optimal proposals to customers. ・You will be involved in customer success for companies and services in a variety of industries, so your knowledge and skills will improve in various area of business. ・Products are updated in daily basis which is in line with economic and global business trends, so you can feel a sense of speed and utilize it in order to improve your career. ■Job highlights ・You can work in a diverse environment with bilingual English-Japanese team members from more than 15 countries. ・Our team has high customer satisfaction and is highly regarded among vendors around the world. |
| Working Hours |
■Working hours: Shift system Work 8 hours between 9:00 and 20:00 (Pattern ①9:00~18:00 / ②11:00~20:00) *Overtime is about 10~20 hours per month. Because it is a shift system, it basically rarely occurs. *During training (about 3 months), you will only work from 9:00 to 18:00 on weekdays *As a rule, you will come to the office. |
| Job Requirements |
Required skills ■ Experience in customer service (sales, customer service, etc.) for 1 year or more (Long-term internship experience for new graduates) ■ Japanese language skills: Business level * Able to read, write and speak Japanese fluently and clearly ■ English skills: Business level or equivalent (Fast reading comprehension) ■ Business PC skills, IT literacy -Touch typing, business email, Excel, PPT, Word (creation and input) -IT and net literacy to the extent that you can research and use it yourself The other advantageous skills ■ Experience in data analysis and numerical management ■ Experience as a Call center ■ Team management and working as a trainer |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Business Level(JLPT Level 2 or N2) |
| Salary | JPY - Japanese Yen JPY 3000K - JPY 4500K |
| Other Salary Description |
・Full social insurance coverage ・Salary increases available ・Commuting allowance (up to 30,000 yen per month) ・Health checkup (basic items + options for women) ・Paid vacation (10 days granted after 6 months of employment) ・Nursing care leave ・Maternity leave/childcare leave *100% utilization rate, many success stories for both men and women -Maternity and childcare leave follow-up system ・Rest room, nap room are available ・Free drinks, office convenience store, etc. ・Leave welcome back system ・Support system for exchanges between departments ・Stockholding plan system |
| Holidays |
■Working days: 5 days a week in shifts (2 days off per week) *Shift work includes weekends, national holidays, New Year's holidays, Golden Week, etc. *Special leave and paid leave (can be taken in 1-day, half-day, or hourly increments) available |
| Job Contract Period |
full-time employee |
People who viewed this job offer also looked into these.
-
Also recruiting for US and European EC launch and operation/English clerical...
-
Overseas Sales (responsible for licensing merchandise in traditional and sim...
-
-
-
Client success (recruitment support)/Renewal sales representative/Annual inc...
-
A unique experiential tourism business for the wealthy [Sales for overseas t...
-
You will now be redirected to an external site.
Please confirm each site’s terms of agreement (privacy policy) in regards to the management of personal information.
