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Updated 2024-04-10
Activated 2024-03-27

[Customer Service] Women are active! You can use your English skills to work in a global environment! Taking orders, checking inventory, arranging shipments, shipping duties (Tokyo, contract employee)
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  • Employer
  • Staff Level
  • Women Welcome
  • Less Than 20 Hours of Overtime
  • Five Days Workweek
  • Career Options Available
  • English Language Skills
  • Foreign Affiliated Company
  • Major Company
  • No Transfer
  • Working Parents Welcome
  • Experience Welcome
Company Name

Du Pont Japan Kabushiki Kaisha

Job Type
Du Pont Japan Kabushiki Kaisha
Customer Service - Customer Support
Administrative - International Trading
Administrative - Sales Assistant/Clerical/Receptionist
Industry Chemicals/Petro-Chemicals
Location Asia Japan Tokyo Chiyoda

Job Description \Attractive Points/
◆It has a history of over 220 years! American Headquarters Global Company
◆You can make good use of your English as you are a combination of both foreign and Japanese backgrounds.
◆Job where experience in sales, supply chain, and trade affairs can be utilized


[Position overview]
We are currently recruiting for a customer service position at the DuPont Japan Group's Tokyo headquarters.

You will be assigned to the Customer Service Team of the Electronics & Industrial Division, which provides solutions in various industrial fields.

If you join us as a Customer Service Representative, you will be a specialist in ordering and placing orders, primarily handling customers in the semiconductor business.

The expected roles are as follows.

◆Responsible duties: Domestic ordering, inventory confirmation, shipping arrangements, shipping, etc.
◆Process customer orders in a timely manner after checking their accuracy.
◆ Accurately understand customer requests, provide high quality services, and maintain high customer satisfaction.


[Work details]
-Receives and processes domestic and export orders via fax and email and verifies accuracy. Performs order entry duties in accordance with established procedures and guidelines.
- Responsible for handling inquiries and orders, including delivery instructions and shipping management. Also involved in collection of accounts receivable.
・Monitor the status of unpaid orders. Take appropriate measures as necessary to meet delivery deadlines.
・Take necessary actions within the scope of sales policy to resolve customer requests such as order changes with a first call. Contact appropriate partners in a timely and efficient manner to resolve various order issues.
- Establish healthy business relationships with customers and work closely with the sales team to achieve customer satisfaction.
- Work in collaboration with various partner departments including sales team, supply chain, logistics, finance, and external warehouses.
- Perform work in compliance with company policies, procedures, and legal requirements. If necessary, provide advice to management based on the situation in the assigned area.
-Support other group members' work as necessary.
・Provide sales-related information (sales order volume, comparison with forecast volume, etc.) to the business side.
- Serve as the point of contact for SAP Order-To-Cash (a system for receiving and placing orders).
Company Info [Company culture/office atmosphere]
The team has many women and values teamwork. We often cover each other's work, creating a workplace where there is a culture of mutual respect and mutual support.

[Measures to prevent passive smoking]
No smoking indoors as a general rule
Working Hours ・Working hours: Actual working time 7.5 hours
・Flextime system: Core time 11:00-15:00
・You can adjust your time outside of core time to suit your own lifestyle by coordinating with your team members.
Job
Requirements
◆Required skills/experience
・University graduate or above
・Communication skills in English
・Experience in customer service, ordering, trade administration, etc.

◆Welcome skills and experience
・Supply chain experience

◆ Desired person image
・Those who have the skills to communicate smoothly with related parties (including verbal, telephone, listening, and written communication skills)
・People who have the skills to efficiently cooperate with customers and related internal departments to carry out work.
・People who have the skills to pay attention to detail and carry out work accurately
English Level Daily Conversation Level (TOEIC 475-730)
Japanese Level Fluent(JLPT Level 1 or N1)
Chinese Level None
Salary JPY - Japanese Yen JPY 3500K - JPY 5500K   
(Monthly Salary Range: JPY - Japanese Yen JPY 291.667K - JPY 458.333K *Divided into12month )
Other Salary
Description
Social Insurance
Commuting/ Transportation Allowance
Holidays ・Saturdays, Sundays, holidays, year-end and New Year holidays, and founding anniversary
・Annual paid vacation
・Special paid leave (ceremonial occasions, etc.)
・Personal injury and sick leave
·Childcare leave
・Nursing care leave
・Menstrual leave, etc.
Job Contract
Period
・Contract period: No fixed period
・Trial period: Yes (6 months)
Nearest Station ■Tokyo
Dupont Japan Head Office
Sanno Park Tower, 2-11-1 Nagatacho, Chiyoda-ku, Tokyo 100-6111
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Du Pont Japan Kabushiki Kaisha

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