We use cookies to deliver our services. By visiting our website, you agree to the use of cookies as described in our
Privacy Policy.
Click here to hide this one-time notice.
Click here to hide this one-time notice.
Daijob.com is Japan's definitive job site for multilingual professionals.
Job Search
Updated 2024-04-19
Activated 2024-04-19
Activated 2024-04-19
Customer support
- Recruiter
- Staff Level
- More Than 120 Days off per Year
- New Year's Holidays
- Five Days Workweek
- Online Interview
- Urgent Hiring
- Rapidly Growing
| This posting is managed by: | iHOLON Co.,Ltd |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 |
| Location |
Asia
Japan
Aichi
Nagoya
|
| Job Description |
A network environment called "thin client" prepared by our company. Respond to inquiries about computers used there. ■What is a thin client? It is a network environment that allows you to use your company's dedicated system set on the server with terminals such as personal computers, tablets, and smartphones. You can work comfortably on the go or at home, just like in the office. ■What is your main job? We receive inquiries from customers who use terminals on thin clients. For example, "I can't access the server", "I want to change the settings", "I don't know how to install". Check the situation to understand the problem or request. On top of that, we will respond by telling you how to deal with it, remotely operating the terminal, and changing the server settings. We may also check the customer's network environment from past records. If you hear something for the first time, talk to your seniors and respond. The number of cases is as high as 40 cases per day. Some of the content can be completed in a few minutes, and each person is in charge of about 10 cases per day. ■ Other than responding to inquiries? Investigate how to respond to requests that could not be answered on the spot, such as "I want to take employee logs", "I want to improve security", and "I want to know about free software", and create reports to be submitted once a month. To do. The report summarizes the customer's server status and past inquiries. * Each employee is provided with a company mobile phone so that they can respond to inquiries received on weekday evenings and holidays on a turn system. However, the number of cases is about 1 to 3 per day. It's OK to spend the time you don't support. An allowance of 2,000 yen per day on weekdays and 5,000 yen per day on holidays will be paid. * We plan to accompany the engineer to experience the installation of network equipment. "Let's eventually be able to work alone." Due to a shortage of personnel due to business expansion |
| Company Info |
Summary: We are targeting small and medium-sized enterprises nationwide, ・Construction of IT infrastructure ・Thin client environment construction · 24/7 remote support are doing Main products/services: YAMAHA router network environment construction ・Thin client environment construction ・24 hours a day, 365 days a year remote support ・Other proposals according to customer requests Earnings model: (1) Shot business: setup costs/hardware & license sales, etc. ・Construction/configuration/hardware and license sales at the time of initial introduction ・ One-time work on site / additional hardware & license sales, etc. (2) Stock business: support/consulting, etc. ・Monthly remote support/consulting service ・Annual license renewal (antivirus/cloud services, etc.) |
| Working Hours | 09:00-18:00 |
| Job Requirements |
・Able to sympathize with and implement the mission/vision/values ・Able to participate in support duty ・Those who like computers and have no resistance - Communicate with members ・ Likes to talk to people ・Be able to greet properly and be polite ・Being able to work at the Nagoya office ・Those who can join the company after March 2022 |
| Japanese Level | Business Level(JLPT Level 2 or N2) |
| Salary | JPY - Japanese Yen JPY 3000K - JPY 4000K |
| Other Salary Description |
・Pay raise once a year ・Twice a year bonus ・Accounting bonus once a year based on financial results ·health check ・Congratulatory/condolence money system ・Accumulated vacation leave ·Health insurance |
| Holidays |
・Annual holiday 120 days ・In principle, weekends and holidays *However, strategy meetings are held four times a year on Saturdays. |
| Job Contract Period |
full-time employee |
People who viewed this job offer also looked into these.
You will now be redirected to an external site.
Please confirm each site’s terms of agreement (privacy policy) in regards to the management of personal information.
