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Updated 2023-09-15
Activated 2023-09-15

◆◇◆Inexperienced welcome◆Support center for IT equipment (Servers, Routers, etc.)◆
Automatically translated job page

  • Employer
  • Staff Level
  • More Than 120 Days off per Year
  • English Language Skills
  • Degree Not Required
  • Experience Welcome
  • No Experience Required
Company Name

Mtrad Ltd.

Job Type IT (Other) - IT Help Desk
Customer Service - Customer Support
Industry Telecommunications/Information Services
Location Asia Japan Tokyo Chuo
Asia Japan Tokyo Koto
Job Description [Job summary]
You will be entrusted with primary failure support for IT products of foreign-affiliated manufacturers.
Specifically, when a system failure occurs, you will be asked to take command until the recovery is completed.
Although it is a job that requires communication skills because we will cooperate with all related parties,
Technical knowledge can be learned through work, and people around you will always help you.
In addition, since the related parties and developers are overseas vendors, there are times when inquiries are conducted in English, mainly by e-mail. It's templated to some extent, so if you don't mind everyday conversation, you'll be fine.

Engineering Service Group

【Training content】
・Network training (basic network overview, types of equipment, operation methods)
・Server training (Linux overview basics, server construction)
・Support for qualification of other vendors, qualification training system
・Training camp
Young staff in their 20s and 30s who started with no practical experience through extensive training are active.

[Career plan]
Even when I am out of the office, my superiors provide meticulous follow-up, and I am able to make steady progress towards my vision for the future.
It is also possible to interact with senior employees of the upstream process team for career development.

[Rewarding work]
・Learn the basics of business skills (reporting and consultation, work priorities, communication skills)
・You can learn the basics of IT (you can understand the mechanism of the Internet through daily work without difficulty)
・I can feel the customer's "thank you" (It is my job to solve the customer's problem)

[About work style]
You will work day and night shifts.
The night shift will start after three months or half a year after joining the company and after completing the training on the job.
In addition, since there are relatively fewer disabilities during the night, it is possible to take a nap during leisure time, but it is also possible to deepen friendships by studying for qualifications and communicating with colleagues.
Company Info Started with HP creation and web design proposal business, and became a joint-stock company in June 2006.
We are expanding our business to provide outsourced human resources centered on networks and development.
Currently, we are providing a one-stop service from system design to infrastructure by combining three groups according to service content.

[Secondary smoking prevention measures]
Headquarters: There is a smoking area on the premises
Client: No smoking on the premises
Working Hours 9:00-17:30 (Regular working hours: 7 hours 30 minutes) (shift system)
Break time: 60 minutes
Existence of overtime work: Yes

<Work pattern>
9:00-17:30 / 17:30-10:00

<Additional working hours>
■Shift work above or from 17:00 to 10:00 (actual work 8 hours)
There is a night shift (about once a week)
■Closed after night shift and the next day
■As a general rule, night shifts are not allowed.
◇English ability (those who can have simple daily conversations and exchange emails)
◇Those who have basic PC skills
◇Person who has high telephone answering ability and interpersonal communication skill

[Good to have]
◇Those who aim to acquire qualifications such as IT passports
English Level Daily Conversation Level (TOEIC 475-730)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 3500K - JPY 8000K   
Other Salary
[Salary supplement]
<Planned Annual Income>
3,600,000 yen to 8,000,000 yen

<Wage form>
Monthly salary system

<Wage Breakdown>
Monthly amount (basic salary): From 260,100 yen
Fixed overtime allowance / month: 39,900 yen ~ (fixed overtime 20 hours 0 minutes / month)
Additional overtime pay for overtime work

<Monthly salary>
From 300,000 yen (including uniform allowance)

<Presence or absence of salary increase>

<Overtime allowance>

<Salary increase>
Yes (once a year)

Wages are only approximate amounts and may increase or decrease depending on the selection process.
Monthly salary (monthly amount) is notation including fixed allowance.

Commuting allowance, family allowance, health insurance, welfare pension insurance, employment insurance, industrial accident insurance

<Supplements for each allowance/system>
Commuting allowance: Maximum 50,000 yen/month
Family allowance: No supplementary matter
Social insurance: Full social insurance

<Supplementary Education System/Qualification Assistance>
■ On-site OJT
■ Qualification Allowance
■ External training participation fee payment

<Other Supplements>
■ Evaluation allowance, travel allowance
■ Wedding gift money, baby gift money
■ Regular health checkup
■ Childcare and childcare leave system
■ Assistance for drinking parties among employees
■ Various events such as employee trips and in-house recreation (paid by the company)
Holidays ◇Five days off per week (holidays are based on the company calendar)
◇10 to 20 days annual paid vacation (the minimum number of days is the number of days granted after six months of employment)
◇Annual holidays: 125 days

GW, summer vacation, year-end and New Year holidays, congratulatory or condolence vacation, paid vacation, other holidays on the company calendar
Job Contract
Full-time employee
Nearest Station <Work location details 1>
■Mtrad Co., Ltd. Headquarters
 Kanden Fudosan Yaesu Building 2F, 1-11-1 Kyobashi, Chuo-ku
 Closest station: JR Line/Tokyo Station
 Second-hand smoking measures: There are smoking areas on the premises

<Work location details 2>
 Toyosu, Koto Ward
 Closest station: Tokyo Metro Yurakucho Line / Toyosu Station
 Second-hand smoking measures: No smoking on the premises

Please apply from here


This posting is managed by:

Mtrad Ltd.

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◆◇◆Inexperienced welcome◆Support center for IT equipment (Servers, Routers, etc.)◆