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Updated 2023-09-15
Activated 2023-09-15

◆◇◆Inexperienced welcome◆Support center for IT equipment (Servers, Routers, etc.)◆

Employer
Staff Level
More Than 120 Days off per Year
English Language Skills
Degree Not Required
Experience Welcome
No Experience Required

Company Name	Mtrad Ltd.
Job Type	IT (Other) - IT Help Desk Customer Service - Customer Support
Industry	Telecommunications/Information Services
Location	Asia Japan Tokyo Chuo Asia Japan Tokyo Koto
Job Description	[Job summary] You will be entrusted with primary failure support for IT products of foreign-affiliated manufacturers. Specifically, when a system failure occurs, you will be asked to take command until the recovery is completed. Although it is a job that requires communication skills because we will cooperate with all related parties, Technical knowledge can be learned through work, and people around you will always help you. In addition, since the related parties and developers are overseas vendors, there are times when inquiries are conducted in English, mainly by e-mail. It's templated to some extent, so if you don't mind everyday conversation, you'll be fine. [Department] Engineering Service Group 【Training content】・Network training (basic network overview, types of equipment, operation methods) ・Server training (Linux overview basics, server construction) ・Support for qualification of other vendors, qualification training system ・Training camp Young staff in their 20s and 30s who started with no practical experience through extensive training are active. [Career plan] Even when I am out of the office, my superiors provide meticulous follow-up, and I am able to make steady progress towards my vision for the future. It is also possible to interact with senior employees of the upstream process team for career development. [Rewarding work] ・Learn the basics of business skills (reporting and consultation, work priorities, communication skills) ・You can learn the basics of IT (you can understand the mechanism of the Internet through daily work without difficulty) ・I can feel the customer's "thank you" (It is my job to solve the customer's problem) [About work style] You will work day and night shifts. The night shift will start after three months or half a year after joining the company and after completing the training on the job. In addition, since there are relatively fewer disabilities during the night, it is possible to take a nap during leisure time, but it is also possible to deepen friendships by studying for qualifications and communicating with colleagues.
Company Info	Started with HP creation and web design proposal business, and became a joint-stock company in June 2006. We are expanding our business to provide outsourced human resources centered on networks and development. Currently, we are providing a one-stop service from system design to infrastructure by combining three groups according to service content. [Secondary smoking prevention measures] Headquarters: There is a smoking area on the premises Client: No smoking on the premises
Working Hours	9:00-17:30 (Regular working hours: 7 hours 30 minutes) (shift system) Break time: 60 minutes Existence of overtime work: Yes <Work pattern> 9:00-17:30 / 17:30-10:00 <Additional working hours> ■Shift work above or from 17:00 to 10:00 (actual work 8 hours) There is a night shift (about once a week) ■Closed after night shift and the next day ■As a general rule, night shifts are not allowed.
Job Requirements	[Required] ◇English ability (those who can have simple daily conversations and exchange emails) ◇Those who have basic PC skills ◇Person who has high telephone answering ability and interpersonal communication skill [Good to have] ◇Those who aim to acquire qualifications such as IT passports
English Level	Daily Conversation Level (TOEIC 475-730)
Japanese Level	Native Level
Salary	JPY - Japanese Yen JPY 3500K - JPY 8000K
Other Salary Description	[Salary supplement] <Planned Annual Income> 3,600,000 yen to 8,000,000 yen <Wage form> Monthly salary system <Wage Breakdown> Monthly amount (basic salary): From 260,100 yen Fixed overtime allowance / month: 39,900 yen ~ (fixed overtime 20 hours 0 minutes / month) Additional overtime pay for overtime work <Monthly salary> From 300,000 yen (including uniform allowance) <Presence or absence of salary increase> Yes <Overtime allowance> Yes <Salary increase> Yes (once a year) Wages are only approximate amounts and may increase or decrease depending on the selection process. Monthly salary (monthly amount) is notation including fixed allowance. [Treatment/Benefits] Commuting allowance, family allowance, health insurance, welfare pension insurance, employment insurance, industrial accident insurance <Supplements for each allowance/system> Commuting allowance: Maximum 50,000 yen/month Family allowance: No supplementary matter Social insurance: Full social insurance <Supplementary Education System/Qualification Assistance> ■ On-site OJT ■ Qualification Allowance ■ External training participation fee payment <Other Supplements> ■ Evaluation allowance, travel allowance ■ Wedding gift money, baby gift money ■ Regular health checkup ■ Childcare and childcare leave system ■ Assistance for drinking parties among employees ■ Various events such as employee trips and in-house recreation (paid by the company)
Holidays	◇Five days off per week (holidays are based on the company calendar) ◇10 to 20 days annual paid vacation (the minimum number of days is the number of days granted after six months of employment) ◇Annual holidays: 125 days GW, summer vacation, year-end and New Year holidays, congratulatory or condolence vacation, paid vacation, other holidays on the company calendar
Job Contract Period	Full-time employee
Nearest Station	<Work location details 1> ■Mtrad Co., Ltd. Headquarters 　Kanden Fudosan Yaesu Building 2F, 1-11-1 Kyobashi, Chuo-ku 　Closest station: JR Line/Tokyo Station 　Second-hand smoking measures: There are smoking areas on the premises <Work location details 2> ■Client 　Toyosu, Koto Ward 　Closest station: Tokyo Metro Yurakucho Line / Toyosu Station 　Second-hand smoking measures: No smoking on the premises

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