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Updated 2023-12-05
Activated 2023-12-05

Front desk department/full-time employees Hotel & Residence Roppongi/Hotel S
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  • Recruiter
  • Entry Level
  • Language Skills
  • English Language Skills
This posting is managed by: レバレジーズ株式会社/Leverages Co., Ltd.
Company Name Company is not publicly visible
Job Type
レバレジーズ株式会社/Leverages Co., Ltd.
Hospitality Business Specialists - Hotel
Industry Tourism/Hotels, Lodging/Restaurant, Food Services
Location Asia Japan Tokyo Minato

Job Description 【job description】
"Roppongi Hotel S" is full of the charm of both Japanese hospitality and overseas friendliness. Service staff work in a wide range of fields, from front desk work, but they are an important presence that influences the first impression of the hotel. We strive to understand the needs of our customers and provide services that meet their needs.

The feature is 《Multitasking》

Instead of division of labor, the accommodation department, reservation department, and beverage department are integrated. I want to broaden my horizons to multitasking. We are looking for someone who wants to improve their hotel knowledge more comprehensively.

<Hotel HP>

https://hr-roppongi.jp/

<Work you want to entrust to me>
Hotel & Residence Roppongi front desk operations
Hotel check-in/out
Hotel general counter business
Inquiry correspondence
hotel reservation
Hotels, offices, residences (serviced apartments)
Restaurant concierge service
inspection

<Image after joining the company>
After joining the company, you will be thoroughly trained for one month, and you will experience everything from front desk work to backyard work. The senior staff will teach you carefully from the beginning, and role-playing such as customer service is also performed, so it is an environment where you can start with peace of mind.

<Work location is a unique space>
I work as a service staff at the 14-story complex Hotel & Residence Roppongi. There are various customers such as hotel customers, people living in facilities, and people using offices.

The appeal of our hospitality is that we serve a wide range of customers, from people who spend a few hours dining, to hotel guests who stay for a few nights, to long-term relationships that last for several years.

<Environment for Practical Use of English>
Opened in Nishi-Azabu in October 2012. Our hotel, which is located near Roppongi Station, is used by many Japanese entrepreneurs, creators, and wealthy people from overseas. Half of the hotel guests are foreigners, so it's an environment where you can make use of your English skills. Before the new coronavirus, about 70% of customers were from overseas.

<Customer's purpose of use>
Sightseeing customers, business customers, surprise guests such as birthday proposals, office customers, and mid-term stays during business trips. We would like to understand the feelings of customers with such a variety of purposes and provide services that match each of them.
Company Info 【Welfare】
Complete social insurance (employment, workers' compensation, health, welfare pension)
Uniform loan
There is a retirement allowance system (for 3 years or more of continuous service)
Company-owned recreational facilities (Kyoto, Kamogawa, Karuizawa, etc.)
resort trust
Tokyu Harvest Club available
Franklin Covey 7 Habits External training available
Overseas training (2016: Hawaii, 2017: Paris, 2018: Paris)
In-house events (BBQ, Ishigaki Island diving, cherry blossom viewing, etc.)
Club activities (marathons, golf, futsal, skiing, diving, surfing, etc.)

[Status of passive smoking prevention measures]
No smoking on site
Working Hours Monthly variable working hours system (actual work 8 hours / break 60 minutes)

<Shift example>
・8:00～17:00
・11:00～20:00
・14:00～23:00
Job
Requirements		 【Qualification requirements】
English skills (daily conversation)
love to serve customers
Skills to serve customers with a smile
some service experience

[Welcome requirements]
Experience in the lodging industry preferred
Those who can speak a foreign language other than English
Positive and full of vitality
who likes to work in a team
open mind
English Level Daily Conversation Level (TOEIC 475-730)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary Depends on experience   
Other Salary
Description		 private
*Salary is negotiable
*Monthly salary includes 30 hours of fixed overtime.
* We will give preferential treatment according to our regulations, taking into consideration experience and ability.

* Trial period of 3 months (no change in treatment before or after the trial period)
Holidays shift system
Annual holidays 110 days (8-9 days a month)
January, March, May, July, August, October, December: Closed 9 days a month
February, April, June, September, November: Closed 8 days a month

Summer vacation: 4 days a year (generally taken from June to September)
Winter vacation: 3 days a year (generally taken from December to March)
Paid vacation: 14 days after 6 months of employment, 20 days after 3 years of service
Congratulatory or condolence leave
Childcare and maternity leave
nursing care leave
Job Contract
Period		 full-time employment
Nearest Station 6 minute walk from Exit 2 of Roppongi Station on the Hibiya Line
7 minute walk from Exit 4b of Roppongi Station on the Oedo Line
Chiyoda Line "Nogizaka" Station 8 minute walk from Exit 5
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