Hospitality Business Specialists - Hotel
Hospitality Business Specialists - Concierge
Customer Service - Customer Support
|Industry||Tourism/Hotels, Lodging/Restaurant, Food Services|
As an Aman Kyoto hotel front desk staff, why don't you join us in providing warm hospitality unique to Aman Kyoto to guests from Japan and overseas?
■ Front desk assistant manager
You will be in charge of all front desk operations as a person in charge of the time zone including nighttime.
・Support front team management
・Support financial management to achieve budget
・Understand and solve problems
・Providing heartfelt hospitality and ensuring quality
・Building relationships with customers
・Securing employee satisfaction
・Responsible for all front desk operations including night time.
・Accepting and confirming reservations
・Customer support (including complaints)
・Nearby information guide
・Staff training, etc.
Since check-in is not at the counter, you can talk with customers, walk in the garden together, and spend more time with customers.
It is a really attractive position to be able to communicate closely with each customer.
≪Skill improvement at top luxury hotel brands≫
Skill up at Aman branded hotels. There is an internal recruitment system, and there is also the possibility of overseas work and training.
*You will be assigned to an appropriate position based on your wishes through the interview.
≪Aman Group loved in 21 countries around the world≫
Expertly integrated with nature, Aman resorts are loved for their space and privacy. Each one welcomes guests as if they were a close friend's house, creating a sense of calm and security in the midst of rich nature and historic scenery.
With 34 resorts, hotels and private residences in 21 countries, we continue to search for transformative experiences and inspiring locations around the world.
≪Hospitality unique to Aman Kyoto≫
"Aman Kyoto" is a private resort consisting of 26 guest rooms, 2 restaurants, a spa, and a garden of stones, moss, and mountain autumn leaves.
The former owner inherited a dense forest garden that had been nurtured over the years with the dream of creating a textile museum.
The tranquil garden, away from the hustle and bustle of the city center, creates a different world, and delights guests and us with its seasonal expressions.
In a quiet place that makes the most of nature as it is, you can enjoy the scenery of each season while entertaining your guests as if you were entertaining your family and close friends.
[Secondary smoking measures]
Yes (no smoking/outdoor smoking area)
・English proficiency above daily conversation level
・Those who are full of hospitality
・Those who can respond flexibly
・Those who value teamwork
・Preferential treatment for those with hotel front desk experience/supervisor or higher experience
・Experience in customer service
・PC skills (Word/Excel/Outlook)
・ Ordinary driver's license holder
・Preferential treatment for those with OPERA experience
|English Level||Business Conversation Level (TOEIC 735-860)|
|Japanese Level||Fluent(JLPT Level 1 or N1)|
|Salary||Depends on experience|
■ Annual holiday 108 days
■ Paid vacation
■ Special leave
■ Summer vacation (3 days), winter vacation (3 days)
■ Maternity leave, childcare leave, nursing care leave
There is a trial period of 3 months (contract employee during the trial period)
*There is no change in salary, etc.
Kyoto Prefecture, Kyoto City, Kita Ward, Okitayama Jubocho 1
・15 minutes on foot from Kyoto City Bus "Kinkakuji-michi"
*Staff shuttle service available between Kinkakuji-michi/Senbon Kitaoji and the hotel