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Updated 2023-03-06
Activated 2023-03-06

Entry Level Engineer - Server Build Technician (Osaka) or User IT Asset Support (Saitama or Shiga)
Automatically translated job page

  • Employer
  • Entry Level
  • More Than 5 Positions Open
  • Women Welcome
  • Maternity Leave/Childcare Leave
  • More Than 120 Days off per Year
  • Online Interview
  • Business Expansion
  • Company Language is English
  • New Graduates Welcome
  • Foreign Affiliated Company
  • No Experience Required
Company Name

HCL JAPAN LTD./株式会社エイチシーエル・ジャパン

Job Type
HCL JAPAN LTD./株式会社エイチシーエル・ジャパン
Other Job Type - New Graduate & Entry Level
IT (Other) - Customer Support Engineer
IT (Hardware/Network) - Server Architect and Developer
Industry IT Consulting
Location Asia Japan Osaka
Asia Japan Saitama
Asia Japan Shiga
Job Description HCL Technologies is a Global IT company with presence across 43 countries, with over 100,000 employees worldwide & $8.1 billion revenue.

Due to new project expansion, we're hiring Entry-level engineers in Osaka (server build), Saitama (asset management) and Shiga (user support).

Do you want to leverage your relevant technical experience and knowledge to advance your tech career as Engineer, at a large global company?

This is a great opportunity to join the HCL family to work in a global delivery model.

We're openly considering candidates who are authorized to work in Japan as engineers (citizen, PR, spouse, or engineer visa).

Would you like to join HCL, one of an established IT service companies known globally, to excel your career?

We look forward to your application!
Company Info About HCL:
Founded in 1976 as one of India's original IT garage start-ups, HCL is a pioneer of
modern computing with many firsts to its credit, including the introduction of the 8-bit microprocessor-based computer in 1978 well before its global peers. Today, the HCL enterprise has a presence across varied sectors that include technology, healthcare and talent management solutions and comprises three companies - HCL Technologies, HCL Infosystems, and HCL Healthcare. The enterprise generates annual revenues of over US $ 8.3 billion with more than 131,000 employees from 140 nationalities operating across 44 countries, including over 500 points of presence in India.

About HCL in Japan
For nearly two decades, HCL has helped over 40 Japanese companies through account outsourcing, modernization of legacy systems, optimizing costs, improving business processes, and transforming their businesses. As one of the established software companies in Japan, HCL’s primary objective has been to enable the global growth strategy for brands in the region. Our product localization services help software development companies in Japan tailor their products to the requirements of foreign markets. Our value engineering and re-engineering services help redesign products to cater to emerging markets

For further information, visit our HP.

HCL is equal opportunity employer and we are also looking at hiring people with disability < PWD> across various functions within our business in HCL japan. We encourage candidates with PWD to apply for this roles and we would fast process applications in line with meeting our objective to hire PWD employees.

Online interview by default, if required minimal face to face interview.

【Measures against passive smoking】
Designated smoking area mostly outside the office building
Working Hours For Osaka: Shift work
4 days/week 10 hours/day

For Saitama and Shiga: Normal work hours (9AM - 6PM with 1 hour break)
For Osaka:
You're an aspiring candidate who would like to enter an IT career, with excellent communication skills and high motivation to learn, with basic server and hardware knowledge or experience

• Rack, Build, cable, configure, and provision Intel and AMD Servers
• Rack, cable, and deploy Cisco Layer 2 networking equipment
• Troubleshoot, test, quality assurance of Server hardware
• Professionally resolve hardware issues via trouble tickets

Desired Experience:
• Operating System Installation - Windows Server, Linux, Unix
• Understanding of basic Computer / Server hardware troubleshooting and applying logical methods of resolution
• Rack, cable, and deploy Cisco Layer 2 networking equipment a plus
• Experience with RAID levels is a plus
• Web Server and Database installation experience a plus
• Be able to work in this country without sponsorship
• Be willing to learn quickly, multitask, and work in a fast pace environment.

For Saitama:

· Asset Management/Stock Management/Procurement
Asset provisioning and Tracking like Computer Assets/Mobile/Virtual Desktop/Workstations
· Customer Relationship Management
SLA/OLA Management for all Asset Management Deliverables and its reporting
Regular reviews with Customer and internal teams/vendors as applicable
Work with other members of the global management team in Desktop Support and Service Desk to enhance the delivery globally.
· Extensive knowledge on ITSM Tool Set (ServiceNow)
Provide leadership to the EUC Team including coaching as required
Reporting and MIS
· OEM Vendor Relationship Management
· Lead contract discussions with Customer

For Shiga:
User support (desktop, applications, infra, etc)

· Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding laptop/Desktops, Android, iPhone and MAC devices.

· Good hand-on in hardware troubleshooting on Dell, HP, Lenovo brand PCs and Laptops.

Printer hardware and managed print service (MPS) support.

Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives

IMACD functions including installation and decommissioning

Backing up and restoring user data, settings and associated systems administration activities

Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts

Assist with Incident and Problem management activities

· Taking ownership of issues through to resolution on all appropriate requests

Categorize and prioritize end user support requests (Incidents) and service requests by utilizing the ticketing system to track tickets and provide up-to-date status and information

· Performing asset verification activities as needed and keeping asset inventory database up to date.

· Maintain spare parts/ inventory list on a monthly basis and coordinate for any disposal requisites.

Be available for on-call support during after-hours support as and when necessary

Adhere to ticket response and resolution SLA’s as agreed upon with the customer

Assist on special projects like OS migrations, PC refreshes and large-scale PC deployments

Configuring WIFI and Outlook emails on Android, Apple and Blackberry devices

Provide smart hands and eyes (SH&E) support to Network and server teams and possess basic knowledge of network appliance/device such as routers, switches, Data Center Infrastructure, Servers etc. by providing console access to remote team, type of console cables, UTP and Fiber cables types, should be aware of Hub room and Data Center infrastructure devices.

· Vendor Coordination.

· VIP and Executive Support.

· Raising purchase requests in the system and follow-up on technical POs

Goods receipt (GR) and updating records.

· Good communication in English and Japanese with Read/Write and Spoken skills.

English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 3500K - JPY 4500K   
Other Salary
Depends on experience, rough budget is 30-35 man per month before tax (3.6-4.2 million in JPY per annum) for Osaka position.

For Saitama and Shiga, ~4.5 million JPY is our initial budget, it may be extended depends on qualifications and experience

Social Insurance
Education Training
No additional commutation allowance (inclusive salary)
Overtime will be additionally paid
With you consent, we conduct background check prior to joining
Holidays Summer Holidays (as per the client calendar)
Winter Holidays (same as above)
Refresh Holidays (same as above)
Paid Holidays
Congratulatory or Condolence Leave
Child-care Leave
Job Contract
Nearest Station Osaka, Saitonishi area
Ageo, Saitama area
Yasu, Shiga area

Please apply from here


This posting is managed by:

HCL JAPAN LTD./株式会社エイチシーエル・ジャパン

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Entry Level Engineer - Server Build Technician (Osaka) or User IT Asset Support (Saitama or Shiga)