|This posting is managed by:||United World Inc|
|Company Name||Company is not publicly visible|
Sales/AE - Customer Success/Client Success
Sales/AE - Foreign Trade Sales
Consulting - IT System Consulting
The successful candidate will lead Customer Success/Support for overseas customers of the company's SaaS products.
・Onboarding customers and leading them to solutions to their issues.
・Promote further utilization of customers who have completed the above
・Support for customers with low utilization rates to promote their use of the service.
・Study and implement measures to encourage customers to use the functions.
・Improvement of the implementation process and proposal of functions
・Approaches and responses for contract renewal
・Onboarding of new functions and implementation of measures to increase function utilization
・Propose optional functions and up-sell activities in collaboration with product marketing and sales
・Management and support of customer implementation projects
・Provide logistical support for tool training and support system development for local distributors
・The development of a support structure
They develops and provides project management applications that increase onsite productivity in the construction, real estate, manufacturing, and other non-deskwork industries around the world. They are expanding their business overseas to Europe, Africa, and Southeast Asia with the aim of becoming a global platform originating from Japan.
[Attractive points of company/work]
It has the extremely high satisfaction rating of 4.5 for their iOS application (average of other companies is 2.9) and the UI/UX design created by the former top designer of a web service used by more than 10 million users per month.
■Contribution to society
The majority of their customers are small-scale construction companies and house builders, many of whom have not yet adopted IT.
Therefore, by introducing their apps, they are often able to increase sales and improve business efficiency. They are making an impact on society through their day-to-day proposals.
■A fast-growing startup
They have reached Series A in just two years since their establishment. The speed of their growth is about 1.5 times faster than the average of other companies. They are achieving rapid growth.
|Working Hours||Flex (Core time 10:00-16:00)|
・English skill: Business level (be able to conduct business negotiations)
・Japanese skill: Daily conversation level (be able to communicate within the company even if not able to conduct business negotiations)
・Experience in a consulting firm or customer success/support in a software company(more than 8 years)
・Logical thinking skill
・Business level Japanese language skills
・Experience in building a customer success/support department in a software company
・Experience in enterprise sales/customer success
|English Level||Business Conversation Level (TOEIC 735-860)|
|Japanese Level||Daily Conversation Level|
|Salary||JPY - Japanese Yen JPY 7000K - JPY 10000K|
|Social insurance, commuting allowance (in accordance with company regulations), subsidies for book purchases, etc.|
Holidays: 2 days off per week (Saturday and Sunday), national holidays
Vacation: Paid vacations(10 days granted after 3 months of employment), year-end and New Year vacations, other vacations
Employment Type: Permanent
Probation period: 3 month
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United World Inc