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Updated 2023-03-13
Activated 2023-02-27

【Startup x SaaS】Global Customer Success
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  • Recruiter
  • Senior Level
  • Work-Life Balance
  • Flextime System
  • Remote Work
  • Online Interview
  • Language Skills
  • English Language Skills
  • Startup Company
  • Urgent Hiring
  • Rapidly Growing
This posting is managed by: United World Inc
Company Name Company is not publicly visible
Job Type
United World Inc
Sales/AE - Customer Success/Client Success
Sales/AE - Foreign Trade Sales
Consulting - IT System Consulting
Location Asia Japan Tokyo

Job Description The successful candidate will lead Customer Success/Support for overseas customers of the company's SaaS products.

■Job details
・Onboarding customers and leading them to solutions to their issues.
・Promote further utilization of customers who have completed the above
・Support for customers with low utilization rates to promote their use of the service.
・Study and implement measures to encourage customers to use the functions.
・Improvement of the implementation process and proposal of functions
・Approaches and responses for contract renewal
・Onboarding of new functions and implementation of measures to increase function utilization
・Propose optional functions and up-sell activities in collaboration with product marketing and sales
・Management and support of customer implementation projects
・Provide logistical support for tool training and support system development for local distributors
・The development of a support structure
Company Info [Company Profile]
They develops and provides project management applications that increase onsite productivity in the construction, real estate, manufacturing, and other non-deskwork industries around the world. They are expanding their business overseas to Europe, Africa, and Southeast Asia with the aim of becoming a global platform originating from Japan.

[Attractive points of company/work]
■Products
It has the extremely high satisfaction rating of 4.5 for their iOS application (average of other companies is 2.9) and the UI/UX design created by the former top designer of a web service used by more than 10 million users per month.

■Contribution to society
The majority of their customers are small-scale construction companies and house builders, many of whom have not yet adopted IT.
Therefore, by introducing their apps, they are often able to increase sales and improve business efficiency. They are making an impact on society through their day-to-day proposals.

■A fast-growing startup
They have reached Series A in just two years since their establishment. The speed of their growth is about 1.5 times faster than the average of other companies. They are achieving rapid growth.
Working Hours Flex (Core time 10:00-16:00)
Job
Requirements		 [Requirements]
・English skill: Business level (be able to conduct business negotiations)
・Japanese skill: Daily conversation level (be able to communicate within the company even if not able to conduct business negotiations)
・Experience in a consulting firm or customer success/support in a software company(more than 8 years)
・Logical thinking skill

[Preferred requirements]
・Business level Japanese language skills
・Experience in building a customer success/support department in a software company
・Experience in enterprise sales/customer success
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Daily Conversation Level
Salary JPY - Japanese Yen JPY 7000K - JPY 10000K   
Other Salary
Description		 Social insurance, commuting allowance (in accordance with company regulations), subsidies for book purchases, etc.
Holidays Holidays: 2 days off per week (Saturday and Sunday), national holidays
Vacation: Paid vacations(10 days granted after 3 months of employment), year-end and New Year vacations, other vacations
Job Contract
Period		 Employment Type: Permanent
Probation period: 3 month
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