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Updated 2023-03-10
Activated 2023-03-08

[Skill up possible! 】Technical Customer Support Engineer ☆ State-of-the-art technology environment ☆

Employer
Senior Level
Women Welcome
Maternity Leave/Childcare Leave
Business Expansion
Career Options Available
International Team
Foreign Affiliated Company
Urgent Hiring
No Age Restriction
Rapidly Growing
Experience Welcome

Company Name	Fusion Systems Japan Co., Ltd./フュージョン・システムズ・ジャパン株式会社
Job Type	IT (Other) - IT Help Desk IT (Other) - Customer Support Engineer IT (Hardware/Network) - Network Engineer
Industry	IT Consulting
Location	Asia Japan Tokyo Minato
Job Description	[Attractive point] ☆A leading company that provides comprehensive IT consulting services! ☆Many locations around the world, including Tokyo, Osaka, Shanghai, Hong Kong, and Los Angeles! ☆Since English is used frequently, you can make full use of your language skills! ☆ Numerous large-scale transactions from well-known high-end brands! [Business content] As a Technical Customer Support Engineer, you will work with the client's service desk to provide deskside support to headquarters users and stores. - Client interaction with local businesses, multinationals and retail chains - Support for all IT equipment such as hardware, software, printers, routers/modems, POS equipment, etc. - Timely response to technical support requests - Responsible for tracking support issues and creating solutions - Project management and implementation for new store builds are highly desirable skills. - On-demand store visits [Recruitment background] Recruitment of additional staff due to business expansion [Assignment organization] Our team here consists of project managers, technical coordinators, infrastructure engineers (network design and construction), etc., and you can work with an excellent team.
Company Info	[Future business development] With offices in Tokyo, Hong Kong, Shanghai and Los Angeles, we are one of the world's leading providers of IT solutions and business consulting. Our consultants provide strategic advice, design, implementation, support, and maintenance of systems, including enterprise-level environments. We strive to bridge the gap between the global vision and the local reality of IT systems development and operations. Leveraging a team of market-proven experts, we successfully blend IT and human intelligence to deliver superior business systems and infrastructure for the world's leading companies. We are experts in a wide range of fields including trade, banking, insurance, retail, restaurants, tourism, hospitality, healthcare, energy, automotive, logistics and manufacturing of the latest technology. Fusion's team of consultants is made up of multinational teams from around the world, ready for rapid deployment to our clients to deliver world-class solutions on-scope, on-budget and on-time. increase. [Measures to prevent passive smoking] No smoking indoors (smoking room available)
Working Hours	9:00 am to 18:00 pm *1 hour lunch break
Job Requirements	【Prerequisite】 ● Japanese (N1) fluency level or higher ● English daily conversation level or higher ● More than 2 years of on-site technical support experience [Welcome requirements] Those who apply to any one of these are very welcome! ● Diploma or degree in computer science, information technology, or technical qualifications ●Experience supporting Microsoft Windows 10, Office 365, SharePoint, One Drive, Internet, and intranet ● Internet and intranet technologies with a focus on security, such as routers, switches, gateways, firewalls, enterprise antivirus, antispam, and VPN ● Anti-spam, VPN at least 1 year of POS/RETAIL experience and desktop support experience ● At least 1 year of office/store support experience in APAC ●Experience supporting Exchange, Active Directory, MAC OS ● PBX, CISCO IP Phone, telepresence support experience ● At least 1 year or more experience in supporting new store openings [People we want] ● Have good teamwork, be spontaneous, have high communication skills, and be diligent ● Those who can travel ● Those who can work overtime on Saturdays and Sundays (with compensatory days off) ● Those who are interested in working in multiple industries with cutting-edge technology
English Level	Daily Conversation Level (TOEIC 475-730)
Japanese Level	Fluent(JLPT Level 1 or N1)
Salary	Depends on experience
Other Salary Description	・Annual salary system ・Complete social insurance ・Salary increase (once a year)
Holidays	・2 days off per week ·paid holiday Other legal leave (prenatal and postnatal leave, childcare leave, nursing care leave, etc.)
Job Contract Period	full-time employment
Nearest Station	・6 minute walk from Kamiyacho Station Exit 2 ・8 minutes walk from Nakanohashi exit of Akabanebashi station ・A 10-minute walk from Exit 6 of Azabu Juban Station

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