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Updated 2023-01-19
Activated 2023-01-19

HR Business Service Assistant Manager
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  • Employer
  • Senior Level
  • No Industry Experience Required
  • More Than 120 Days off per Year
  • Five Days Workweek
  • Career Options Available
  • English Language Skills
  • Foreign Affiliated Company
  • Major Company
  • No Transfer
Company Name

Jones Lang LaSalle/ジョーンズ ラング ラサール株式会社

Job Type
Jones Lang LaSalle/ジョーンズ ラング ラサール株式会社
General Affairs/HR/Legal - HR ( Institution-building )
General Affairs/HR/Legal - Other
General Affairs/HR/Legal - HR/Personnel Labor (Payroll/Benefits)
Industry Real Estate/Property Management/Facility Management
Location Asia Japan Tokyo


*any of the following will be main responsibility depends on your expertise/experience

HR Experience

・As a team member of Country HR Business Services, one of the roles is to help resolve queries (such as HR policies, processes, procedures, or practices) channeled from our HR shared services centers that comes from employees, managers and HR professionals that are aligned and consistent with JLL HR policies and/or local laws and regulations.
・Collaborate on complex queries with various HR experts (internally & externally) to ensure a sound and consistent response that align with JLL HR policies and local laws and regulations.
・Undertake HR transactions that are not carried out by the HR shared service centres.
・HR business services team members will also be required to promote and be a change agent on the use of HR Direct Portal as a one-stop to search on all HR queries as well as to raise any help directly via the portal for any HR request.
・Actively identify areas for continuous improvement in our policies, processes, and contends/knowledge (HR portal) that result in effective and efficient function of HRBS leading improved employee experience or savings of time & labour in the operations.
・Be involved in local, regional, and global project teams to bring about One JLL HR policies, processes, and knowledge to provide the same experience for all JLL employees without compromising local laws and regulations.
・Act as a liaison between each HR function to ensure alignment and consistency of approach where possible especially for administrative shared services and payroll

HR Policy, Process and Knowledge
・Lead the coordination, creation and implementation of HR processes, policies, and standard operating procedures, as well as publishing these contends or knowledges in the HR portal.
・From the identified service gaps, carry out root cause analysis, gather supporting data via HRIS systems, identify the gaps in policy, process, or internal controls, to find immediate and long-term solutions in collaboration with other HR professionals.

Data Management, Security, Compliance & Regulatory Reporting
・Ensure data in our HRIS systems are accurate and up to date to support various HR reporting and data collections. Escalate gaps and help co-ordinate with respective stakeholders to correct and update the data in the systems.
・HR deals with sensitive information, hence it is important to ensure its protection when exchanging it within and outside HR.
・Ensure the HR processes comply with control standards put in place by JLL HR and align with local regulatory requirements.
・Involve in efforts to gather data, consolidate, and consult internal HR professionals to complete surveys or questionnaires as part of regulatory reporting.

Payroll & Benefits Operations
・You will be responsible for the end-to-end payroll activities for all JLL entities to ensure timely Salary payout for all employees (including active employees and all leavers). This includes Overtime Pay, Annual Bonuses, Commissions, Allowances, One Time Payments, etc. either in the schedule pay cycle or off-cycle.
・You will monitor, co-ordinate and liaise all payroll events and activities, required with the relevant authorities to ensure controls and compliance are aligned with local laws and regulations with regards to payout.
・You will be involved or required to lead in either JLL HR initiatives that result in Salary payout (i.e., annual performance bonuses, etc.) or as required by local regulators, i.e., Employee Annual Tax Reporting, etc.
・You will be involved and required to lead the implementation and operations for Benefits Policy for all JLL employees with Reward CoE, Insurance Brokers and Insurance Providers. Also involve or lead in the data gathering and analysis of existing usage.
・You will also be required to improve internal payroll activities or processes to ensure they meet JLL payroll controls or compliance with local regulators with the aim of achieve effectiveness and efficiency.
・Support audit and compliance activities as required both regionally and locally, taking responsibility where required.

*Rank, responsibility will be determined through interview process depends on your experience and skills.
Company Info [Business description]
・Property/Facility Management
・Real estate advisory

[Company scale]
Founded in London in the 1700s, the company has over 200 years of history. Currently, we operate in over 300 locations in 80 countries around the world, with approximately 80,000 employees.

[Working environment]
Because of the high rate of childcare and maternity leave return, you can work flexibly while having a family. There are many employees who have been with us for a long time, so it is a recommended environment for those who want to work stably.

The work style will be a hybrid of working at the office and working remotely (at home), and you will come to the office according to the necessity of the work.

[Training system]
There are case study sharing sessions, welcome sessions, and other external training.

[Measures to prevent passive smoking]
No smoking indoors

Working Hours Flextime system applied
Basic working hours: 9:00-17:10
Core time: 10:00-15:00
・Ability to communicate Regional / Global counterpart in English (TOEIC 800 above)
・Ability to understand core HR management practices, processes, procedures, and policies that are aligned with local laws and regulations.
・Microsoft Excel for data analysis and reporting
・Pay attention to detail, manage competing priorities, organized and plan ahead
・Think critically within the HR space to connect the dots from various HR policies and processes.
・Ability to collaborate and build positive interactions with other HR professionals


Japan & Korea
・Manage HR Direct Portal AWS as backend Tier 1 fulfiller (Customer Resolution Specialist)
・Translate Knowledge Contents in HR Direct Portal as one of J8 country
・Payroll Vendor Management based on SLAs for Japan
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 5500K - JPY 7000K   
Other Salary
Salary: basic annual income + variable bonus
*Considered according to your experience and skills

Full social insurance
Holidays 2 days off per week (Saturdays, Sundays, public holidays)

paid holiday
Job Contract
full-time employee
Probation period: From 3 months
Nearest Station Subway: Akasaka Mitsuke Station or Akasaka Station

Please apply from here


This posting is managed by:

Jones Lang LaSalle/ジョーンズ ラング ラサール株式会社

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HR Business Service Assistant Manager