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Updated 2022-07-07
Activated 2022-07-07

Hot Job - Deskside Support Engineer

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  • Staff Level
Company Name


Job Type
IT (Other) - IT Help Desk
IT (Other) - Other
Industry Other
Location Asia Japan Tokyo Shinjuku

Job Description Key responsibilities
• Handling technical inquiries raised via email, phone and / or in-person for tier-2 and -2.5 support.
• Schedule, monitor and deliver support for end-users within agreed SLA levels.
• Escalate support inquiries to tier-1, -1.5 and / or 3, if needed.
• Provide VIP support for internal (BIOS) and external (Client) end-users.
• Demonstrate the ability to identify and escalate requests for approval, if and when needed.
• Establish a professional communication, in writing and verbally, with internal (BIOS) and external (Client) end-users.
• Working off-schedule to attend meetings and / or support inquiries outside main support site.
• Creating documentation and materials to help educate end-users, if needed.
• Assist with testing and rolling out new tools and applications.
• Training team members on support knowledge for external users.
• Comply with BIOS ISMS policies for handling of internal (BIOS) and external (Client) information. * Training provided during staff induction phase
Working Hours 9:00-18:00
• 4+ of relevant support experience of Microsoft Office and Windows support and configuration.
• Expert in with Microsoft 8.1 and 10 desktop issues
• Troubleshooting skills with network, firewall and telecommunication devices
• Technical knowledge and understanding of industry standards and practices.
• Strong communication and technical writing skills.
• Ability to quickly learn new skills and technologies
• Focused and oriented when working with support team members and teams outside of the support frame.
• Possess and demonstrate technical knowledge to support tier-2 and -2.5 requests.
• Technical certifications are a bonus
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 4500K - JPY 6000K   
Other Salary
Social Insurance
Commuting/ Transportation Allowance
Holidays Five-Day Workweek
Paid Holidays

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Hot Job - Deskside Support Engineer