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Updated 2023-01-28
Activated 2022-12-20

Korean customer support
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This posting is managed by: Global Initiative Corporation
Company Name Company is not publicly visible
Job Type
Global Initiative Corporation
Customer Service - Customer Support
Customer Service - Call Centre Manager/SV
Customer Service - Other
Location Asia Japan Osaka Osaka

Job Description ・ Responding to inquiries from Korean customers
· Work with other teams to resolve customer complaints
・ Supervision of part-time customer service providers
・ Other related work (translation, etc.)
Company Info Headquartered in Osaka, more than 60% are global companies from overseas.
With the goal of providing a place where everyone in the world can smoothly purchase Japanese products online, we are developing three services that deliver Made in Japan to a large number of customers.
Growth has not stopped since the company was founded, and this year we also exceeded our sales forecast by more than 1 billion yen and achieved a growth rate of 177%.
Working Hours 9: 15-18: 15
Job
Requirements
◆ Required
・ Business level Japanese (Japanese version N2 or above)
・ Business level English
・ Native level Korean

◆ Priority skills
・ Working experience in small and medium-sized enterprises
・ Experience working in an e-commerce company or as customer support
・ Basic knowledge of HTML
・ Other language skills
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Daily Conversation Level
Korean Level Native Level
Salary Depends on experience   
Other Salary
Description
・ Salary increase once a year
・ Transportation expenses
・ Overtime allowance (paid in 1 minute increments)
・ Complete social insurance (employment insurance, workers' accident compensation insurance, health insurance, welfare annuity insurance)
・ Working in plain clothes is OK (it doesn't have to be a suit)
Holidays ・ Two days a week (Saturdays and Sundays)
·New Year holiday
・ Implemented 22 days of paid leave from the first year (the number of days increases depending on the number of years worked)
・ Long-term continuous leave can be taken
Job Contract
Period
Contract employee (with regular employee promotion system)
■ About contract employees: All contract employees start and are renewed every 12 months.
■ After working for 3 years, you will be promoted to a full-time employee. (90% of the promotion results from 2017 to 2020 * Excluding self-retirement)
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