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Updated 2021-10-11
Activated 2021-10-11

Technical Support Engineer

  • Recruiter
  • Senior Level
  • Business Expansion
  • English Language Skills
  • Urgent Hiring
This posting is managed by: ACS Japan K.K. / ACS Japan株式会社
Company Name Company is not publicly visible
Job Type
ACS Japan K.K. / ACS Japan株式会社
IT (PC, Web, Unix) - Business Application SE
IT (PC, Web, Unix) - Tech Lead/Lead Engineer
IT (Other) - Customer Support Engineer
Industry Software Vendor
Location Asia Japan Tokyo

Job Description Provide advanced technical support to customers via phone, online, chat, and email and use tools and advanced expertise to pull and effectively analyze logs, traces, packet captures, etc. to determine root cause of issues
Company Info Multinational Contact Center Software solutions provider
Working Hours 09:00 to 18:00
Job
Requirements
- Extensive work experience in a technical customer service role, preferably in a technical support capacity
- Experience working with and advanced knowledge of technologies such as SaaS, telecommunications, contact center software, networking technologies such as TCP/IP, HTTP, SFTP, scripting, load balancers, proxies, firewalls and Relational Databases (MSSQL, Oracle, MySQL)
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary Depends on experience   
Other Salary
Description
Social Insurance
Commuting/Transportation Allowance
Holidays Five-Day Workweek
Paid Holidays
Job Contract
Period
Full-time
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