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Updated 2021-04-28
Activated 2021-04-08

Data Center Service Desk
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  • ★★ Staff Level
  • Women Welcome
  • No transfer
  • No Experience Required
Company Name
Employer

株式会社バイオス/BiOS,Inc.

Job Type
株式会社バイオス/BiOS,Inc.
IT (Other) - IT Help Desk
Customer Service - Customer Support
Administrative - Sales Assistant/Clerical/Receptionist
Industry Outsourcing
Location Asia Japan Tokyo Koto

Job Description ■ Business content
When you join the company, we will entrust you with the service desk work that responds to various requests related to system operation from customers at the data center.
I work at a global data center that provides a wide variety of services to customers, so I can improve my English!

There is also training for new employees, so you can work with peace of mind!
Several people who have no actual work experience have joined the company and are active!

■ Specifically
・ Telephone / Email / Customer Portal reception management (requests, incidents, etc.)
・ Correspondence to the contact point for inquiries (escalation to related parts depending on the content)
・ Escort for entering and exiting the data center
・ Key lending management
・ Preparation and reporting of various reports
・ Japanese and English translation
Company Info ■ About BIOS
We provide various solutions and services to SMEs and major foreign-affiliated companies based in Japan.
We discover talented people from all over the world, respect each other equally, and promote the creation of workplaces that give every employee a chance.
Currently, BIOS employs employees from 12 countries around the world in various positions and managerial levels.
Working Hours Shift system (including Saturday and Sunday)
Job
Requirements
■ Required
・ Japanese fluency level (close to native)
・ English business level (approximate: TOEIC 730 points) or higher
・ More than half a year of working experience and business experience
・ Basic OA skills

■ Welcome
・ Work experience at a data center or call center
・ More than half a year of IT support experience
・ Customer support experience in the service industry
・ Those who have a strong interest in the IT industry / data center

■ Desired person image
·Logical thinking
・ High communication skills
・ Spontaneous and flexible response

[Selection process]
It takes a minimum of 2 weeks from application to job offer!
[STEP1] Document screening
[STEP2] Interview (scheduled for 2 times)
* Telephone and online interviews are also possible.
[STEP3] Unofficial decision
* We will consult with you on the date of the interview and the date of joining the company, so please feel free to apply even if you are currently working.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 3000K Over   
Other Salary
Description
■ Benefits
・ Complete with social insurance
・ Education and training
・ Recommended qualification examination assistance
・ Transportation expenses: Provided based on company regulations
Holidays ■ Holidays / holidays
·paid holidays
・ Condolence leave
・ Childbirth / childcare leave
・ 120 days or more of annual holidays
Job Contract
Period
You will be hired as a contract employee based on company regulations.
* There is a regular employee promotion system
Nearest Station ■ Nishi-Shinjuku Headquarters
7-20-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo Sumitomo Real Estate Nishi-Shinjuku Building 20th floor
* You will be working at the client
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株式会社バイオス/BiOS,Inc.

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