IT (Other) - IT Help Desk
Responsible for delivering BAU, the day-to-day tasks and ensure customer’s downtime is minimum.
Become familiar with all aspects of customer’s IT environment and keep knowledge up-to-date.
Fulfilling IT support service needs, achieving goals and expected deliverables in accordance to the customer policies, procedures, and processes.
Providing technical support to desktop/laptop PCs, printers, monitors, server/network equipment, and other customer IT infrastructure with incident management excellence.
Windows OS support, Providing APPLE/MAC OS
Perform troubleshooting with appropriate stakeholders in email, phone, remote assist, and in face-to-face.
Clearly documents issues with troubleshooting steps taken and properly assigns to next level when needed.
Participating global/regional projects requested when required.
Identifying opportunity for improvement, resolving issues, removing conflicts and critical path making sure SLA results are stable
Establishing/maintaining a good working relationship with customer and other stakeholders.
Build and maintain inclusive and highly engaged team culture.
Reporting and reviewing the performance of the services with customers as required.
|Company Info||Global IT Consulting Company|
|English Level||Daily Conversation Level (TOEIC 475-730)|
|Japanese Level||Native Level|
|Salary||Depends on experience|