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Updated 2022-06-21
Activated 2022-05-09
Activated 2022-05-09
IT Helpdesk Engineer (ACC)
- Employer
- Staff Level
- Women Welcome
| Company Name |
株式会社バイオス/BiOS,Inc. |
|---|---|
| Job Type |
 |
| Industry | Other |
| Location |
Asia
Japan
Tokyo
|
| Job Description |
Responsible for delivering BAU, the day-to-day tasks and ensure customer’s downtime is minimum. Become familiar with all aspects of customer’s IT environment and keep knowledge up-to-date. Fulfilling IT support service needs, achieving goals and expected deliverables in accordance to the customer policies, procedures, and processes. Providing technical support to desktop/laptop PCs, printers, monitors, server/network equipment, and other customer IT infrastructure with incident management excellence. Windows OS support, Providing APPLE/MAC OS Perform troubleshooting with appropriate stakeholders in email, phone, remote assist, and in face-to-face. Clearly documents issues with troubleshooting steps taken and properly assigns to next level when needed. Participating global/regional projects requested when required. Identifying opportunity for improvement, resolving issues, removing conflicts and critical path making sure SLA results are stable Establishing/maintaining a good working relationship with customer and other stakeholders. Build and maintain inclusive and highly engaged team culture. Reporting and reviewing the performance of the services with customers as required. |
| Company Info | Global IT Consulting Company |
| Working Hours | 9:00-18:00 |
| English Level | Daily Conversation Level (TOEIC 475-730) |
| Japanese Level | Native Level |
| Salary | Depends on experience |
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