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Updated 2022-06-21
Activated 2022-05-09

IT Helpdesk Engineer (ACC)

  • Employer
  • Staff Level
  • Women Welcome
Company Name

株式会社バイオス/BiOS,Inc.

Job Type
株式会社バイオス/BiOS,Inc.
IT (Other) - IT Help Desk
Industry Other
Location Asia Japan Tokyo

Job Description  Responsible for delivering BAU, the day-to-day tasks and ensure customer’s downtime is minimum.
 Become familiar with all aspects of customer’s IT environment and keep knowledge up-to-date.
 Fulfilling IT support service needs, achieving goals and expected deliverables in accordance to the customer policies, procedures, and processes.
 Providing technical support to desktop/laptop PCs, printers, monitors, server/network equipment, and other customer IT infrastructure with incident management excellence.
 Windows OS support, Providing APPLE/MAC OS
 Perform troubleshooting with appropriate stakeholders in email, phone, remote assist, and in face-to-face.
 Clearly documents issues with troubleshooting steps taken and properly assigns to next level when needed.
 Participating global/regional projects requested when required.
 Identifying opportunity for improvement, resolving issues, removing conflicts and critical path making sure SLA results are stable
 Establishing/maintaining a good working relationship with customer and other stakeholders.
 Build and maintain inclusive and highly engaged team culture.
 Reporting and reviewing the performance of the services with customers as required.
Company Info Global IT Consulting Company
Working Hours 9:00-18:00
English Level Daily Conversation Level (TOEIC 475-730)
Japanese Level Native Level
Salary Depends on experience   
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