[Business content]
(1) Access control using metal detectors
As an image, it is a job similar to baggage inspection at the airport security checkpoint. Those entering and exiting the server room of the data center will have their belongings inspected using a metal detector.
②Emergency reporting and initial response (English available)
As this is a foreign-affiliated data center, we have contracts with overseas customers. When an incident occurs, please report to the customer in English in English.
In addition, since the operation manual is writte ...
①Access control
As an image, it is a job similar to baggage inspection at the airport security checkpoint. Those entering and exiting the server room of the data center will have their belongings inspected using a metal detector. There are several areas where items are inspected, and the area in charge is changed every 30 minutes. Since there is a polite manual, even inexperienced people can start with confidence ♪
② English support
As this is a foreign-affiliated data center, we have contracts with overseas customers. When an incident occurs, ...
■Products handled
General ASUS products
For details, please visit our website (https://www.asus.com/jp/).
■Job content
-Provide written and verbal technical support and solutions to other departments within the company and affiliated call centers located overseas.
-Provide mainly written technical advice and solutions to external clients.
-Respond, track, provide feedback and report on technical support cases for the products you are responsible for.
-Implement after-sales service solutions for new product launches (repair training, applicat ...
【Responsibilities】
● Provide regular scheduled and ad hoc support to systemsGo clients
● Follow instructions given by the Team Lead to complete regular onsite support tasks
● Troubleshoot internal IT infrastructure and network-related problems
● Alert systemsGo management of potential critical situations. Monitor critical client problems until they are resolved
● Follow instructions given by the Team Lead or Project Manager to assist on projects for engineering tasks
● Set up, install, configure and test computer and network systems ...
Great opportunity for a Japanese and English speaking Technical Support Engineer with a passion for providing outstanding customer service and who has the desire to learn and develop technical skills.
As a Field Service Engineer, you will work as part of a team supporting financial industry customers in and around the Tokyo area.
This role is not a regular desk-bound job. It offers an interesting balance of work internally within the office and the opportunity to move around between customer sites. You will be regularly required to visit custome ...
◇Recruiting IT and communication equipment support staff◇
[Job description]
IT and communication equipment may sound difficult, but basically, if you have any problems, you can consult with IT engineers at the Singapore headquarters.
Most contact from customers will be by email, but there may be phone calls in English. You can calmly proceed with your work by using translation sites for unfamiliar words. Even if you have no experience, if you are interested in IT networking, you can be fully active in this job.
Attractive points
★Hybrid work
★English skills can be utilized (interaction with overseas branches)
★Large-scale global projects
[Job description]
⚫︎Support the design/construction/deployment of support and help desk operations for file sharing systems to be built in data centers in Southeast Asia.
1. Support for grasping the current situation/definition of requirements
- Creating and updating current situation survey materials
- Coordinating and implementing interview surveys with stakeholders
2. Design support
- Creating operation ...
Due to business expansion, we are looking for Bilingual Onsite IT Support Lead/Manager!
Job Summary
The Lead IT Supporter is responsible for coaching and assisting the on-site personnel with technical and procedural support questions, providing customer service to clients and customers, maintaining quality standards and SLAs, performing reporting and administrative functions and assisting the Manager as needed.
The Lead may be asked to participate and/or lead meetings and projects. When Management is not available, the Lead will provide leadership ...
Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction.
· Front line owner for the tickets coming from the users (doing the follow-up of the tickets during their lifecycle) SPOC and responsible of the escalation to other groups.
· Analyze the information about the user’s issue, collect as much information as possible (computer system name, screen name or report name, error or warning message displayed on the screen, any logs fil ...
Provide Level 2 technical support, serving as a primary point of contact for resolving complex issues escalated from first-level support or directly from users.
Manage and troubleshoot server-related tasks across various Windows Server technologies, including Hyper-V, Citrix, SCCM, Active Directory, and AWS.
Monitor the IT server infrastructure's performance and stability, using global tools to proactively address and mitigate issues.
Communicate effectively with management, ensuring that all technical issues and resolutions are reported in a timely a ...
• Handling technical inquiries remotely - tier 1 and tier 1.5 (escalation)
• Handling technical inquiries onsite - tier 2 and tier 2.5 (escalation)
• Schedule, monitor and deliver support for end-users within agreed SLA levels between BIOS and client(s).
• Demonstrate the ability to identify and escalate requests for approval, when needed.
• Provide VIP support for internal (BIOS) and external (Client) end-users.
• Undergo regular training to improve support skills. ※Training scheduled and provided through official tools.
• Conduct ...
Responsibilities:
• Project and Request Management – process, coordinate and support tickets as per agreed service levels for both scheduled and unscheduled support request.
• Communicate and interface with suppliers, multi-cultural system administrators, clients and other groups representing the designated operation site.
• Install, move, add, and change server and other hardware in data center according to requests.
- Hardware: e.g. troubleshooting of hardware, labeling, root cause analysis, trend analysis, break/fix, smart hands, firmw ...
This position reports to the Head of End User Services and will provide direct managerial supervision for the following work groups:
-Contact Center (CC): Manage the outsourced off-shore Service Desk Support Services which provides an initial point of contact for IT technical support, trouble ticket and service request resolution and referral services to other technologies team to facilitate incident resolution.
-Desk Side Support (DSS): Manage the outsourced on-site desk side support team who provide EUS support in both local l ...
As a bilingual system engineer, you will be in charge of supporting CRM system across Asia Pacific regions. Chinese ability is a plus for this role.
Description
* Serving as a system engineer in the Asia-Pacific area for the customers engagement system (CRM)
* Continuous assistance for errors and accidents, as well as call-out management from stakeholders
* Examine databases, software, and assistance diagnosis and underlying reason identification of the issue with replacement components and vendors worldwide
* Oversee testing and evaluate t ...
You will be responsible for customer support for bilingual projects.
We are looking for a wide range of candidates, from people with IT experience who want to work in IT work using English to people with bilingual IT work experience.
■Job overview:
Projects will be decided based on your experience and when you joined the company. You will be involved in operational projects using Japanese and English.
This is mainly a user support type operation project, and there are many projects where support is provided by touching the actual machine. In addi ...
Now computacenter is hiring an IT support engineer who will support our pharmaceutical client in Saitama(埼玉).
Tasks:
Incident management, level 1 and 2, for hardware, OS and software, according to procedures, or best effort.
Service Request management.
Asset management.
Follow-up on incidents and requests.
Hardware configuration of workstation or system (bar code reader, label printer, network equipment, etc.).
Installation and configuration of OS and software.
Delivery, installation and integration of the equipment and the network on-sit ...
To support P1/P2 Critical Incident & Problem Management - After hours on call support (tempered to regional workers law)
Imparts a sense of absolute urgency in getting a resolution
Participate in the P1 and P2 calls and send outs communication to management on alert of incident/updates. It is expected for the FS to consistently be able to articulate and communicate with transparency and accuracy during incidents using standard communication templates.
Participates in the Problem management to identify root cause an ...
