Customer Support ・ Jobs in Japan search results

The Team Manager will oversee 5-10 staff members, providing day-to-day management and coaching to drive performance and foster a positive work environment. Responsibilities include organizing shifts, conducting 1:1 coaching sessions, managing operations, and cultivating team morale and culture.


Description

Responsibilities:

* Provide day-to-day team management, ensuring organization for shifts, planning allocation, and homepage management.
* Conduct 1:1 support and coaching sessions, focusing on performance and development, with regular app ...

日本アムウェイはヘルス＆ウェルネスを牽引するグローバルカンパニーです。本社はアメリカのミシガン州にあり、売上世界 No.1のダイレクトセリング企業として、コミュニティ・ビジネスの機会を提供しています。

創業70周年に向けた、次世代を担う新卒の方を募集しております。

◆魅力ポイント◆
・所定労働時間7時間
・スーパーフレックス制度（5:00～22:00）
・ハイブリッド勤務（週2日出社／3日テレワ ...

・Response to customer inquiries
- Collaborate with each team to answer customer questions and solve problems
・Supervision of part-time operators
・Other incidental work (translation, etc.) ...

A customer success position has opened up to work with global SaaS companies to achieve this through IT solutions!

■Job Description
You will provide customer success support for client companies' SaaS products.
You will respond to user inquiries via phone, chat, and email.
You will not just provide answers, but will understand the true needs of users and make optimal proposals from a wide range of products, contributing to the success of companies that adopt SaaS.
You will support Japanese users of foreign payment services in Japanese, and inter ...

常夏の国マレーシアで大手旅行サイトのカスタマーサポート業務を行っていただきます。バイリンガルスキルを活かして、世界中の旅行者により快適、お手頃、安心な旅を提供できる非常にやりがいのあるポジションです。


職務内容

* お問い合わせ対応（電話、メール、チャット）
* 航空会社やホテルなど、各所とのやりとり
* 航空券の予約確認・変更対応
* システム登録などの事務作業


理想の人材
...

Handling inquiries from players of PC online games, including world tournaments and eSports events.
Non-face-to-face support using email and chat, no phone support / Based in Yokohama headquarters.
Responding to inquiries from domestic players of globally popular PC online games derived from the same MOBA title, including RPGs, FPS, card games, and action games.
Handling inquiries such as "What are the game specifications?", "Why can't I get a refund?", "How does matchmaking work?", etc., using email and dedicated tools.
Primarily conducted in Japane ...

This Order Procssing Specialist is the responsibility of all customer oder related job, handling for Japan domestic delivery, communicating with customers and internal dept. to ensure the on-time delivery and make invoices.


Description

・Receive orders from the customers, to handle orders accordingly to take into SAP system with delivery and pricing info accurately.
・Correspond requirements from the customers about deliveries and timelines of orders.
・Issue related documents, such as Order Confirmation, Delivery notes, Invoice or Credit no ...

Global customer success
* Urgent recruitment: Japanese and foreigners who can speak Japanese and English

This is a customer success position that supports the expansion of the Japanese market for foreign-affiliated companies that provide payment services used around the world.
We are looking for members who will expand the team together and challenge the world!
In 2022, the current 50-member team is expected to change to 100-member team.

■ Specific work
We mainly handle inquiries (Japanese / English email, telephone, live chat) from customers ...

You will have the unique responsibility of managing inquiries from Japanese clients via email and phone calls, primarily within the B2B sector. While the majority of your interactions will be with Japanese clients, you'll also have the opportunity to engage with foreign clients. This makes proficiency in English communication an essential requirement for this role.


Description

* Manage inquiries from Japanese clients via email, phone calls, and in-person meetings, ensuring exceptional service at every touchpoint.
* Build and maintain strong rel ...

You will be part of the customer support team, preparing reports and handling the Team's schedules and checking performance, occasionally assisting clients on account related inquiries.


Description

You will be part of the customer support team, preparing reports and handling the Team's schedules and checking performance, occasionally assisting clients on account related inquiries.

Among the Main Responsibilities:

* Supervision and control of Team's performance, providing feedback and improvement plans
* Team scheduling
* Providing cus ...

As the Customer Support Representative, you will respond to institutional clients inquiries/subscribers of the company's institutional software products. You will combine a thorough understanding of the products, investment knowledge, and a strong dedication to the clients to help maximize their returns on investments.


Description

As the Customer Support Representative, you will respond to institutional clients inquiries/subscribers of the company's institutional software products. You will combine a thorough understanding of the products, invest ...

As the Client Advisor, you will ensure that you develop a loyal client base and maximizemaximize each sales opportunity by providing professional customer support and advice on the overall product lines. You will be responsible for answering all incoming contacts from customers via phone, emails and chats.


Description

As the Client Advisor, you will ensure that you develop a loyal client base and maximizemaximize each sales opportunity by providing professional customer support and advice on the overall product lines. You will be responsible for ...

As a Client Relations Representative, you will be dealing with requests for information, queries and issues from clients, develop and maintain a thorough understanding of the company's products and services in order to meet the clients' demands.


Description

As a Client Relations Representative, you will be dealing with requests for information, queries and issues from clients, develop and maintain a thorough understanding of the company's products and services in order to meet the clients' demands. Among the main responsibilities:



・ Sup ...

【お仕事内容】
・フロントデスクでのお客様対応
・入居／退去のサポート
・各種お問い合わせへの対応
・システムへのデータ入力、帳票作成
・各種手配業務（クリーニング、郵便物、点検・清掃の調整等） ...

～誰もが自由に空を利用できる社会へ～

【お仕事内容】

・全国のヘリコプター運航拠点での運営およびマネジメント業務
・ホテルや旅行代理店などへのインバウンド集客のための企画提案、関係構築
・英語力を活かし、海外の旅行会社へ企画提案やツアーの調整業務
・ツアー当日のインバウンド顧客のアテンド
・イベント企画や顧客対応などの業務
　
※toB、toC　両方経験できるお仕事です！
※前職の ...

★英語力不問
★駅徒歩圏内の好立地（レストラン、スーパー、コンドミニアムも会社周辺にあります。）

誰もが知っているオンラインショップのカスタマーサポートのお仕事です。

【お仕事内容】
電話／Emailで日本人顧客からの問い合わせ対応

・購入について
・配送について
・ドライバーへの連絡、確認
・返金／返品について
その他

現在5月、7月採用枠の募集を行っています！
------------------------- ...

As a Customer Service Representative, you will be the voice of our brand, responsible for delivering exceptional service to our valued customers.


Description

* Promptly and effectively responding to customer inquiries and requests through various communication channels such as telephone, email, chat, and social media.
* Providing personalized solutions and assistance to meet customer needs, ensuring a positive and seamless experience.
* Managing customer complaints and concerns with empathy and professionalism, striving to find satisfactory r ...

急成長中のビューティーケアブランドにてカスタマーサポートチームのサービス品質向上や、顧客体験向上に向けた業務効率化を行っていただきます。事業拡大フェーズで企画の立案から実行まで幅広い業務に一貫して携われる非常にやりがいのあるポジションです。


職務内容

* 顧客サービス品質の改善
* 問い合わせ業務の業務効率化
* サポートチームのメンバーマネジメント
* 委託先コールセンターの ...

大手クラウドサービスのテクニカルサポート（BtoC）です。

使用：電話、メール、チャット


【主なお仕事内容】

・使用方法の問い合わせなどに対応する
・トラブルシューティング
・プロダクトやブランドの知識を理解、アップデートする
・チームミーティングへの参加 ...

宿泊に関するサポートをするチームでのマネージャーポジションです。

・チーム メンバーを理解しコーチングをする
・会社目標を理解し、サービスレベルを向上させる
・会社ポリシーと手順を適切かつ効果的に実施する
・レポートを分析し、改善のための提案をする
・勤怠管理、シフト調整、採用活動
・パフォーマンス評価
...