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Updated 2024-05-21
Activated 2024-05-21

Travel Consultant - up to 5.5M JPY

  • Recruiter
  • Staff Level
  • No Transfer
This posting is managed by: Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Company Name Company is not publicly visible
Job Type
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Customer Service - Customer Support
Industry Tourism/Hotels, Lodging/Restaurant, Food Services
Location Asia Japan Tokyo

Job Description You will have the unique responsibility of managing inquiries from Japanese clients via email and phone calls, primarily within the B2B sector. While the majority of your interactions will be with Japanese clients, you'll also have the opportunity to engage with foreign clients. This makes proficiency in English communication an essential requirement for this role.


Description

* Manage inquiries from Japanese clients via email, phone calls, and in-person meetings, ensuring exceptional service at every touchpoint.
* Build and maintain strong relationships with clients, understanding their travel preferences and requirements to provide personalized recommendations and solutions.
* Stay updated on industry trends, travel regulations, and destination information to offer informed advice and support.
* Collaborate with team members to optimize travel itineraries, resolve issues, and exceed client expectations.
* Assist with administrative tasks such as processing payments, issuing tickets, and preparing travel documents accurately and efficiently.
* Proactively follow up with clients post-travel to gather feedback, address any concerns, and foster long-term loyalty and satisfaction.


Profile

* Native-level proficiency in Japanese.
* Fluency in English, as you'll also engage with foreign clients.
* Strong communication skills, both written and verbal.
* Ability to work in Tokyo 23.
* Prior experience in the travel industry or customer service is preferred but not required.


Job Offer

* Hybrid Set up, 3x in the office - has to be in the office during training though.
* Monday to Friday, 9AM-6PM
* work anywhere in the world for 30 days


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.
Company Info Global travel company.
English Level Fluent (TOEIC 865-)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 4500K - JPY 5500K   
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Travel Consultant - up to 5.5M JPY

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