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Updated 2024-05-28
Activated 2024-05-22

Global Customer Success （＊Urgently hiring Japanese and foreigners who can speak Japanese and English）

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Entry Level
Women Welcome
Overseas Business
International Team
English Language Skills
New Graduates Welcome
Urgent Hiring
Rapidly Growing
Global Company
Visa Support Available
No Experience Required

This posting is managed by:	SK Global Co ltd
Company Name	JP Career
Job Type	Customer Service - Customer Support Finance/Bank/Securities/Investment - Client Service Planning/Marketing/PR - Sales Planning
Industry	Telecommunications/Information Services
Location	Asia Japan Tokyo Asia Japan
Job Description	Global customer success * Urgent recruitment: Japanese and foreigners who can speak Japanese and English This is a customer success position that supports the expansion of the Japanese market for foreign-affiliated companies that provide payment services used around the world. We are looking for members who will expand the team together and challenge the world! In 2022, the current 50-member team is expected to change to 100-member team. ■ Specific work We mainly handle inquiries (Japanese / English email, telephone, live chat) from customers of companies using payment services on behalf of our clients. It also proposes client project managers and problem-solving solutions. [User support] We will respond to inquiries (Japanese / English) by email, phone, or live chat from corporations. The number of correspondence is about 20 cases a day. Engagement with service introduction companies is increasing. [Project promotion work] We will work with our clients to improve the service by making improvements necessary for the service and proposing future measures. [Team building] In the future, we plan to expand to a larger team as the service project expands. Everyone is working to grow as a team while taking leadership. ================ ★ Other recruitment occupations ★ <Other job positions> ・ [Tokyo] Workforce Manager / Inexperienced person ・ [Tokyo] Workforce Manager / Experience person ・ [Tokyo] Customer cucsess consulting ・ [Tokyo] Problem solving / Sales in Customer success ・ [Fukuoka] Customer success / Position that acts as a bridge between clients and end users Cutomer success
Company Info	Japanese global company
Working Hours	9: 00-18: 00
Job Requirements	■ After joining the company There is a three-week training and an OJT period after that. All the seniors also started from inexperienced. ******************** Selection flow ▼ Document screening ▼ Primary selection (interview, Japanese / English sentence test) ▼ Second selection (interview / aptitude test) ▼ Unofficial decision * The order, number of times, and content of selection may change depending on the situation. Required skills ■ Business skills with a few years of working experience ■ Japanese Skills︓ Those who have work experience in Japan at native level, Japanese test N2 level or higher, or equivalent skills * Clear, concise, and fluent in reading, writing, and speaking Japanese ■ English skills Business level (TOEIC 800 points or higher) or equivalent skills (used in current position, etc.) ■ Basic PC skills, IT literacy -Touch typing, business mail, Excel (to the extent that functions can be examined and used), PPT, Word (create / input) -IT and net literacy that you can investigate and use what you do not understand * Many IT tools are used in business. -Chat communication via slack, skype, etc. Welcome skills ■ Experience in data analysis and numerical management ■ BtoB response experience (face-to-face, email, phone, etc.) ■ Experience as a team management and trainer The person you want -Those who can understand the true intentions of the other party, predict and move -Those who can sympathize with the other person and communicate with compassion -Those who can enjoy working in a workplace that changes and speeds quickly -Practical knowledge of technology and those who are comfortable using technology -Those who are motivated to provide the best customer experience -Those who can think in order (logical thinking) even for complicated matters -Those who have the idea of self-responsibility rather than other responsibility
English Level	Business Conversation Level (TOEIC 735-860)
Japanese Level	Business Level(JLPT Level 2 or N2)
Salary	JPY - Japanese Yen JPY 3000K - JPY 5000K （Monthly Salary Range: JPY - Japanese Yen JPY 250K - JPY 416.667K *Divided into12month ）
Other Salary Description	・ Equipped with various social insurance ・ There is a salary increase ・ Commuting allowance payment (up to 20,000 yen per month) ・ Health check (basic items + options for women) ・ Nursing care leave ・ Prenatal leave / childcare leave * Acquisition rate 100%, many achievements for both men and women -Maternity leave follow-up system ・ Housing allowance (regular employees only) ・ Equipped with a break room and a nap room (rest room) ・ Free drinks, office convenience stores, etc. ・ Welcome back system ・ Base and department exchange support system ・ Shareholding association system
Holidays	Five-Day Workweek Summer Holidays Winter Holidays Refresh Holidays Paid Holidays Congratulatory or Condolence Leave Child-care Leave Sick Leave
Job Contract Period	full-time employee
Nearest Station	remote work

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Global Customer Success （＊Urgently hiring Japanese and foreigners who can speak Japanese and English）

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