Customer Service TEAM LEAD - FS Trading Company! | マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.の求人詳細

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更新日 2025-03-21
掲載開始日 2025-03-21

Customer Service TEAM LEAD - FS Trading Company!

この求人の取扱い会社	マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.
企業名	会社名非公開
職種	カスタマーサービス - カスタマーサービス/カスタマーサポート
業種	その他金融
勤務地	アジア日本東京都
仕事内容	As the Customer Support Team Lead you will be focusing on building and leading a strong support team, developing customer-centric processes, providing valuable feedback to product development teams, improve operational efficiency. Description As the Customer Support Team Lead you will be focusing on building and leading a strong support team, developing customer-centric processes, providing valuable feedback to product development teams, improve operational efficiency. Among the Main Responsibilities: * Work closely with the global CS Teams and product Teams to improve customer experience and optimize product features * Build and lead a strong CS Team for Japan * Process operations related matters such as customers onboarding, deposits and withdrawals * Handle customer inquiries via phone, emails, chats about the company services Profile The ideal candidate comes from the financial services industry and has leadership experience in customer support. Among the main qualifications: * Customer service experience in the Financial Services industry * Leadership experience supervising/managing members * Fluent level of Japanese and English (both verbal and written) * Okay to take the JSDA and FFAJ licenses upon joining unless already in possession Job Offer * A supportive and collaborative work environment * Comprehensive training programs * Flexible hybrid work environment * Opportunities for professional growth and development * A rewarding leadership role in the Financial Services Industry If you are a passionate and committed professional looking to make a significant impact in a leading organization, we encourage you to apply. To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.
企業について（社風など）	Our client is a global Fintech company which develops and successfully operates a leading online trading platform with users all over the world. The company is listed in the London stock exchange.
応募条件	The ideal candidate comes from the financial services industry and has leadership experience in customer support. Among the main qualifications: ・ Customer service experience in the Financial Services industry ・ Leadership experience supervising/managing members ・ Fluent level of Japanese and English (both verbal and written) ・ Okay to take the JSDA and FFAJ licenses upon joining unless already in possession
英語能力	流暢 (TOEIC 865点以上)
日本語能力	流暢（日本語能力試験1級又はN1)
年収	日本・円 700万円〜 1000万円