1. Contacting new and existing customers via telephone and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
2. Manage a portfolio of SMB clients with responsibility for growing revenue.
3. Acquiring new advertisers within the small and medium business (SMB) space
4. Provide pre-sales and post-sales support for all products.
5. Provide product and tool support to improve clients’ experience and drive higher product adoption and spend.
6. Become an expert on all Fa ...
• CSS represents the brand, the culture, and values of our clients
• How you convey will be how our client is perceived by the customers
• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Handle customer’s concerns positively and professionally
• Interact, support, receive feedback/issue report with or for customers
• Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
• Identify and escalate priority issues thro ...
• Engage customer, understand their needs, and translate this need to work required, and set proper expectations about delivery time.
• Identify issues, carry out (RCA) Root Cause Analysis, troubleshoot and translate Customer needs and requests into work required (service identification).
• Focus on resolving customer issues, not closing cases; Solve the right problem for the requestor by looking beyond the stated requested to the true needs, distinguishing between relevant & irrelevant information; adhere to business and compliance rules and pro ...
Responsibility :
• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
• Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as and when necessary.
• Works harmoniously with other team members t ...
Position Summary
The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passenger’s
inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via
phone, email and chat.
DUTIES AND RESPONSIBILITIES:
Primary Job Functions:
• Answer incoming calls including email and chat in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable re ...
• To provide a single point of contact for users.
• Deals with management of both routine and non-routine incidents
and requests.
• Provision of first line support for incidents.
• Takes ownership for listening to and understanding basic customer
problems
• Asking relevant questions to resolve typically known problems
within required timescales.
• Knows when problems are ‘beyond them’ and escalates so they can
be resolved
...
• Engage customer, understand their needs, and translate this need to work required, and set proper expectations about delivery time.
• Identify issues, carry out (RCA) Root Cause Analysis, troubleshoot and translate Customer needs and requests into work required (service identification).
• Focus on resolving customer issues, not closing cases; Solve the right problem for the requestor by looking beyond the stated requested to the true needs, distinguishing between relevant & irrelevant information; adhere to business and compliance rules and pro ...
Position Summary:
The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passenger’s inquiries. The team roughly handles 90% inbound inquiries and 10% back office work.
Job Description:
• Responsibilities are conducted via phone, email and chat.
• Answer incoming calls including email and chat in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers ...
- Implement offshore development projects from Japan.
- Liaise with Japan Business Unit or client on project schedule plan, project SOW, technical documents.
- Brief technical documents to project members based on Japanese design documents.
- Prepare user requirements, technical specifications and test documents.
- Manage projects on Program and Functional Testing, System Testing and deployment of product within scheduled time frame.
- Assured QMS standard is applied in projects.
- Diagnose and analyst issues in a project ...
- Implement offshore development project from Japan.
- Liaise with Japan Business Unit or client on project schedule plan, project SOW, technical documents.
- Brief technical documents to project members based on Japanese design document.
- Prepare user requirement, technical specification and test documents.
- Manage projects on Program and Functional Testing, System Testing and deployment of product within scheduled timeframe.
- Assure Fujitsu QMS standard is apply in projects.
- Diagnose and analyst issues in proje ...
• Answer incoming calls including email and chat in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep the customer’s privacy and protect customer information
• Meet personal/team qualitative and quantitative targets
• Handle simple to difficult inquiries in a given span of time
• Manage different types of callers in a given span of time
• Achieve the given ...
Job description
Understand customer enquiries and respond via applicable channels: email, chat, and call backs
Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
Manage customer escalations and ensure that these are answered, tracked, and escalated as required
Perform all procedures accurately, including following project's documented call flows, work processes, data entry requirements, and complaint management processes
Ensure all SLAs are met accordingly
Demonstrate a strong customer servi ...
As technical sales support, you will contact customers via phone, chat, and email after making an appointment. Your other responsibilities are as per below:
1. To support customers with the integration of their website, their store or their account and provide assistance in solving technical challenges.
2. To Identify content and performance potentials and advise the customer on the technical integration and improvement of processes
3. To guide Step-by-step to implement the Conversions API. Instructions for Direct Integration and Integration as ...
・Customer support and inquiry response for travel reservation sites (phone, email, chat support)
・Recording inquiries and creating response reports
・Responses to requests and questions from customers
If you love traveling, we can definitely accommodate you!
Use your English skills to get a job related to overseas travel! ...
・Customer support and inquiry response for travel reservation sites (phone, email, chat support)
・Recording inquiries and creating response reports
・Responses to requests and questions from customers
If you love traveling, we can definitely accommodate you!
Use your English skills to get a job related to overseas travel! ...
Work as a recruiter at a foreign company that handles multinational projects!
Collaborate with external partner companies to make your company's recruitment a success!
The main plan is to support Japanese people, but
There are many nationalities in it as well, and all can be involved. ...