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This posting is managed by: | Career International FOS Sdn Bhd |
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Company Name | Company is not publicly visible |
Job Type |
Customer Service - Customer Support
|
Location |
Asia
Malaysia
Kuala Lumpur
|
Job Description |
Responsibilities: • CSS represents the brand, the culture, and values of our clients • How you convey will be how our client is perceived by the customers • Maintaining a positive, empathetic, and professional attitude toward customers at all times • Handle customer’s concerns positively and professionally • Interact, support, receive feedback/issue report with or for customers • Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty. • Identify and escalate priority issues through appropriate channels as and when necessary. • Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience. • Maintains and improves quality of service by sharing suggestions and recommendations. • Keeps job knowledge and skills up to date by attending training and continuously learning. • Meets all key performance indicators set by the company and client. • Adheres to the policies and procedures set by the company and client. • Provide timely support to customers through available communication channels (inbound, outbound calls, email and live chat) |
Working Hours | Rotational Shift |
Job Requirements |
Bachelors Degree Diploma |
English Level | Business Conversation Level (TOEIC 735-860) |
Japanese Level | Native Level |
Salary | MYR - Malaysian Ringgit MYR 98K - MYR 118K |
Other Salary Description |
Health insurance Career Development |
Holidays |
Five-Day Workweek Congratulatory or Condolence Leave |
Nearest Station | KL SENTRAL |