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This posting is managed by: | Career International FOS Sdn Bhd |
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Company Name | Company is not publicly visible |
Job Type |
Customer Service - Customer Support
Hospitality Business Specialists - Flight Attentdant/Airline Industry Related Other Job Type - Other Job Type |
Industry | Telecommunications/Information Services |
Location |
Asia
Malaysia
Kuala Lumpur
|
Job Description |
Position Summary: The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passenger’s inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Job Description: • Responsibilities are conducted via phone, email and chat. • Answer incoming calls including email and chat in a timely manner • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives • Build sustainable relationships and engage customers by taking the extra mile • Keep the customer’s privacy and protect customer information • Meet personal/team qualitative and quantitative targets • Handle simple to difficult inquiries in a given span of time • Manage different types of callers in a given span of time • Achieve the given metrics in accordance to the center’s commitment to client • Manage and resolve customer complaints • Identify and escalate issues to supervisors • Provide accurate information and excellent customer service • Research required information using available resources • Research, identify, and resolve customer complaints using applicable resources • Process request according to customer’s preference on time • Route calls to appropriate resources • Document all call information according to standard operating procedures • Recognize, document, and alert the management team of trends in customer calls • Follow up customer calls where necessary • Complete call logs and reports • Other duties as assigned |
Company Info | BPO Company. This Company is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. |
Working Hours | Work hour: 24/7 (Rotational shift) - 8 hour per shift |
Job Requirements |
- Education: Diploma and above - Customer service Airlines experience is required - Have experience working at Agoda and Booking.com - Salary can negotiable |
English Level | Business Conversation Level (TOEIC 735-860) |
Japanese Level | Native Level |
Salary | MYR - Malaysian Ringgit MYR 98K - MYR 138K |
Other Salary Description |
- Employment Pass provided (Visa) - Medical benefit - Annual leave - Training provided - Allowance - others |
Holidays |
- 2 days off per week |
Nearest Station |
- Near with public transport (i.e. MRT, LRT, KTM, Monorail, Bus) - Easy to find food - Near with shopping complex |