Other ・ Jobs in Japan search results

[Job Summary]
We are looking for a customer service representative to provide prompt and courteous support to customers who use our e-commerce site. You will be responsible for maintaining high customer satisfaction by responding to customer inquiries and resolving problems.

Main duties:

1. Customer support:
-Respond to customer inquiries via phone, email, chat, etc.
-Answer questions about order status, return/exchange procedures, product information, etc.
-Respond promptly and appropriately to complaints and problems

Problem resolution:
- ...

Amazon出品事業者のアカウント健全性をサポートする、日本チームのアカウント健全性サポートスペシャリスト(中国語・日本語・英語)を募集します。

【仕事概要】
■コールセンターの業務環境で、出品者様からの問い合わせに対し電話やメールで明確かつ迅速にコミュニケーションを行う。
■調査部から依頼を受け、出品者様のアカウントの状況を事前に確認し電話またはメールにて出品者様に連絡する。出品 ...

【お仕事内容】
SNSの広告主からの問い合わせ対応（チャット・Eメール・電話）

・適切なツールを使ってお問い合わせに対応する
・データ入力
・エスカレーション対応
・SLA値の保証

※電話対応は2～3割ほどです。 ...

・Response to customer inquiries
- Collaborate with each team to answer customer questions and solve problems
・Supervision of part-time operators
・Other incidental work (translation, etc.) ...

This Order Procssing Specialist is the responsibility of all customer oder related job, handling for Japan domestic delivery, communicating with customers and internal dept. to ensure the on-time delivery and make invoices.


Description

・Receive orders from the customers, to handle orders accordingly to take into SAP system with delivery and pricing info accurately.
・Correspond requirements from the customers about deliveries and timelines of orders.
・Issue related documents, such as Order Confirmation, Delivery notes, Invoice or Credit no ...

Job Description

1. Review content published on social media platforms (e.g. posts, comments, ads) for appropriateness, quality, and regulatory compliance.
2. Evaluate whether content conforms with company brand image and policies, and take appropriate action if content needs to be modified or removed.
3. Address user feedback and complaints regarding content, and liaise with relevant departments to resolve issues.
4. Maintain knowledge of social media platform guidelines and regulations to ensure appropriate content is published. ...

[Job Description]

1. Customer Support: Respond to travel-related inquiries and requests, and provide courteous and prompt support via phone, email, or chat.

2. Reservation Management: Manage reservations, changes, and cancellations for travel products, and propose optimal solutions to meet customer needs.

3. Information Provision: Provide information about travel destinations and tours, and provide the necessary support to resolve customer questions and concerns.

4. Problem Resolution: Deal with troubles and emergencies during travel, and wor ...

[Job Overview]
We are looking for an overseas VTuber talent manager. This VTuber agency will oversee the debut of talented and attractive talents.
Currently, we have 15 unique talents, and 8 second-generation talents debuted in September, and in 2 weeks, the channel subscribers exceeded 25,000, and all of them are supported by many fans.
You will be entrusted with an important position to seriously engage with, develop, and promote the affiliated talents.

[Specific duties (example)]
■Schedule management and mental care for overseas VTuber talent ...

Liaising between guests and partners to resolve wide range of issues via phone and email on various topics such as: additional travel advice, modifications, cancellations etc
-Providing accurate, valid, and complete information by using the right tools, methods, and processes.
-Ensuring a high level of customer service and a positive guest experience
-Supporting your colleagues with peer learning, and being open to feedback from others
-Meet service targets and call handling quotas
-Make effective decisions on when to handle a case and when to escal ...

What is your mission?

You will help provide excellent service to our partner brands by:

∎ Manage and utilize metrics to drive positive change in areas such as service level agreements, productivity, customer satisfaction, quality, NPS, and contact rates.
 Collaborate with direct reports to learn from real-world situations and set and improve goals based on metrics.
 Manage your team's contribution to the customer experience budget and monitor costs and losses incurred.
 Work with leads to create strong connections with the entire team ...

現在少ないフルリモートも可能なポジションの新規募集です。米国本社の外資系ソフトウェア企業にてカスタマーサクセスマネージャーとしてクライアントとの関係構築、フォローアップ等を担当していただきます。


職務内容

* カスタマーサクセスプログラム戦略を実現
* 初回契約導入後サポート
* ソリューションの特徴や使用方法に関する実用的なアドバイス、コーチング、専門知識を提供し、製品の採 ...

As a Sales Support Expert, you will handle the process from the inquiry stage to the after-sales service.


Description

As a Sales Support Expert, you will handle the process from the inquiry stage to the after-sales service. Among the main responsibilities:

* Sales support for the products sold to global customers - Commercial & Technical support including proposals, technical meetings, price approval, etc.
* Technical specifications and proposal discussion support of the products
* Projects Management: New Product management, Products Cos ...

オンライン総合辞書から始まった当社は、2024年6月で創業20周年となります。
学校教育市場にさらなるDXをもたらすために、オンライン英会話をはじめとする様々なデジタルサービスを展開・拡大しようとしています。

質の高いサービスを提供し続けるために大事な役割を担っているのが「CS部門」
受注後、サービスを滞りなく実施するための調整・管理を行うグループです。
事業の領域は多岐にわたるため、 ...

The Collections Manager will be responsible for leading the inhouse Team of around 40 employees in the Collections and Operations Team, as well as handle the external agencies used for collection activities, in order to meet expected levels of productivity and performance.


Description

The Collections Manager will be responsible for leading the inhouse Team of around 40 employees in the Collections and Operations Team, as well as handle the external agencies used for collection activities, in order to meet expected levels of productivity and perfo ...

[Job Summary]
The First Business Division, which is responsible for services in the entertainment field of our company, provides comprehensive quality assurance services, such as testing during the game development process for smartphones and home game consoles, and post-release support, to customers, mainly major game companies and overseas titles.
We are looking for a customer support leader to work at the Nagoya Center, which is our only "global base" and boasts the top share in multilingual game customer support!
You will be the leader of the cust ...

The Collections Manager will be responsible for leading the inhouse Team of around 40 employees in the Collections and Operations Team, as well as handle the external agencies used for collection activities, in order to meet expected levels of productivity and performance.


Description

The Collections Manager will be responsible for leading the inhouse Team of around 40 employees in the Collections and Operations Team, as well as handle the external agencies used for collection activities, in order to meet expected levels of productivity and perfo ...

■This is a global customer service position that serves as a point of contact with customers, local medical institutions, and internal departments.

・Receiving calls and support from customers who require medical assistance.

・Communicate with overseas medical institutions and arrange medical institutions and medical staff that can provide treatment.

・Arrange services related to medical evacuation/repatriation, etc. in cooperation with overseas medical personnel and staff stationed locally.

・Communication with the department in charge ...

・Response to customer inquiries
- Collaborate with each team to answer customer questions and solve problems
・Supervision of part-time operators
・Other incidental work (translation, etc.) ...

Help desk operations and IT infrastructure management for client-based IT equipment and systems

・Respond to various inquiries from users (PC operation, network support, business application support, troubleshooting, etc.)
・Account management (password reset, ID issuance, etc.)

*Supported languages are Japanese and English
*Supported channels include phone, email, chat, web, etc. ...

・ Responding to inquiries from Korean customers
· Work with other teams to resolve customer complaints
・ Supervision of part-time customer service providers
・ Other related work (translation, etc.) ...