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2024.5.24 [Fri.]

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Updated 2024-04-18
Activated 2024-04-12

[Nagoya City, Naka Ward] English/Customer Support Leader (Games and Entertainment Division) [Telecommuting system available/Full benefits]

Recruiter
Staff Level
More Than 120 Days off per Year
Five Days Workweek
Overseas Business
Language Skills
Foreign Affiliated Company
Major Company
Publicly Listed Company
Urgent Hiring
Experience Welcome
Visa Support Available

This posting is managed by:	Global Leaf Co., Ltd.
Company Name	Company is not publicly visible
Job Type	Customer Service - Customer Support Customer Service - Call Centre Manager/SV Customer Service - Other
Industry	Games
Location	Asia Japan Aichi Nagoya
Job Description	[Job Summary] The First Business Division, which is responsible for services in the entertainment field of our company, provides comprehensive quality assurance services, such as testing during the game development process for smartphones and home game consoles, and post-release support, to customers, mainly major game companies and overseas titles. We are looking for a customer support leader to work at the Nagoya Center, which is our only "global base" and boasts the top share in multilingual game customer support! You will be the leader of the customer support team in a flat workplace with many foreign nationals. Would you like to work together to liven up global game projects, from major game companies to overseas titles? [Specific Job Contents] As the leader of the customer support team for existing client projects, you will mainly be responsible for the following tasks (project management). ■Member management ■Estimated labor hours calculation ■Work progress management ■Client negotiations in English for projects) *Support will mainly be provided by email. [Scope of change] Duties as specified by the company
Company Info	[Business Overview] ■Debugging, Internet support, and software quality verification business ■We provide BPO services that utilize Internet technology, including "monitoring," "customer support," "EC operation support," "infrastructure operation support," "Internet safety business," and "solution development."
Job Requirements	[Required skills/experience] ■English: Business level *For foreign nationals, Japanese business level ■Practical experience in English and Japanese in business situations ■Team management experience (approximately 2 years or more) [Preferred skills/experience] ■Proven track record in customer support ■Experience leading a team ■Experience communicating with BtoB customers ■Work experience in English ■Proven track record with TOEIC score of 800 or more and N1 level in Japanese exams ■Experience working within a project/team to achieve mid- to long-term quality improvement ■Those who empathize with the appeal of games and want to pursue a career in that industry
English Level	Fluent (TOEIC 865-)
Japanese Level	Fluent(JLPT Level 1 or N1)
Salary	JPY - Japanese Yen JPY 3000K - JPY 4500K
Other Salary Description	[Salary] Expected annual income: 3 million to 4.55 million yen (annual salary system) Includes fixed overtime of 20 hours/month. (33,780 to 51,180 yen) Excess will be paid in full. *Managers and supervisors will be on a discretionary work system. [Various allowances and welfare benefits] ■Transportation expenses (up to 50,000 yen per month) ■Travel allowance ■Retirement allowance system ■Condolence and celebration money ■Employee stock ownership plan ■Remote work allowed ■Side jobs allowed ■Qualification acquisition assistance (up to 50,000 yen including exam fees and transportation costs) ■Award system ■Club activity system ■Free coffee/tea/green tea, sweets for sale in the office ■Recreation facilities ■In-house one-coin chiropractic and rest room ■Asset formation seminar ■Harassment prevention measures (free consultation room, etc.)
Job Contract Period	Employment status: Full-time employee (permanent employment) Trial period: 3 months *There will be no change in treatment during the trial period

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