Customer Support Engineer
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[Job Overview]
The mission of this position is to provide solutions that solve customer problems and increase sales of our products by working with the sales and technical staff in the Japanese branch and the Taiwan headquarters with a sales-oriented mindset.
• Instruct the internal sales team on the features of our products and provide information that can be used when dealing with customers
• Field technical support, including accompanying the sales team to customers and agencies
• Provide direct problem-solving support to key customers ...
■Products handled
General ASUS products
For details, please visit our website (https://www.asus.com/jp/).
■Job content
-Provide written and verbal technical support and solutions to other departments within the company and affiliated call centers located overseas.
-Provide mainly written technical advice and solutions to external clients.
-Respond, track, provide feedback and report on technical support cases for the products you are responsible for.
-Implement after-sales service solutions for new product launches (repair training, applicat ...
【Responsibilities】
● Provide regular scheduled and ad hoc support to systemsGo clients
● Follow instructions given by the Team Lead to complete regular onsite support tasks
● Troubleshoot internal IT infrastructure and network-related problems
● Alert systemsGo management of potential critical situations. Monitor critical client problems until they are resolved
● Follow instructions given by the Team Lead or Project Manager to assist on projects for engineering tasks
● Set up, install, configure and test computer and network systems ...
[Job Description]
In this role, you will work with the marketing department to enhance marketing activities through customer journey tracking including Google Tag Manager, Meta Pixel, and Pardot. In addition, you will work to improve the back-end of the website and its integration with the Salesforce CRM system to improve customer acquisition flows. By working with various business units, you will lead the management, maintenance, and optimization of the Salesforce CRM system, contributing to promoting marketing and sales activities in the global divisi ...
We are hiring a desktop support engineer initially working at a finance company as onsite engineer.
・Work within a team to provide front line support both by phone and face-to-face to Back Office staff.
・Primarily to provide second line support for all PC issues, within a standardized operating environment Identification of issues and escalation to appropriate second or third line IT teams both locally and globally.
・Identifying the issue and initial troubleshooting Involvement in related projects (eg, application implementation and roll-ou ...
◆Duties Include
・Responding to customer inquiries
・Coordinating with various teams to answer customer questions and solve customer problems
・Supervising part-time operators
・Other related tasks(Translation, etc.)
◆Example Day at Work
9~10 Morning routine: Get coffee, say hi to everyone, briefly review internal messages from the day before, and begin working on customer support tickets.
10~12 Catch up: Handle outstanding Spanish tickets that came in overnight, and continue with ongoing translation tasks.
12~13 Lunch Break
13~14 ...
We are hiring an IT support engineer who has 2year experience, will be supporting foreign based client onsite.
• Initial clarification of incidents and incident reporting
• Troubleshooting according to standard troubleshooting procedures and escalation to relevant next level support parties. These support parties may
• Under minimal supervision, provide IS level 1 / 2 technical support to the end user community.
• Work along with Global Service Desk for Issue escalation.
• Troubleshoots and resolves hardware, software and user problems a ...
Now computacenter is hiring an IT support engineer who will support our pharmaceutical client in Saitama(埼玉).
Tasks:
Incident management, level 1 and 2, for hardware, OS and software, according to procedures, or best effort.
Service Request management.
Asset management.
Follow-up on incidents and requests.
Hardware configuration of workstation or system (bar code reader, label printer, network equipment, etc.).
Installation and configuration of OS and software.
Delivery, installation and integration of the equipment and the network on-sit ...
We are currently looking for a contract employee to work at an IT help desk position at a foreign-affiliated customer's site.
Business content
Responding to inquiries from users
Troubleshooting around the desktop (PC, phone, printer, etc.)
IT support for meetings
Testing of newly introduced systems and software
Cooperation with global IT
Create ticket
Power outage support
Regular visits to factories in Kanagawa Prefecture (1-2 times a month) ...
HCL Tech is a global ICT services company. We are currently hiring multiple operations support agents and technical consultants to join our existing operations team!
As the person in charge of client projects in Japan, you will be working mainly with the domestic team to provide user support and handle inquiries.
If you are looking to build a career in the ICT services industry or are looking to step up, why not join our team and show your skills? We look forward to your application! The environment will mainly be Japanese-speaking. Business-level ...
A customer success position has opened up to work with global SaaS companies to achieve this through IT solutions!
■Job Description
You will provide customer success support for client companies' SaaS products.
You will respond to user inquiries via phone, chat, and email.
You will not just provide answers, but will understand the true needs of users and make optimal proposals from a wide range of products, contributing to the success of companies that adopt SaaS.
You will support Japanese users of foreign payment services in Japanese, and inter ...
We are looking for Associate Production engineer due to business expansion!
Entry Level is (2+ years of experience) are welcome!
Job Summary
As part of a global engineering team, provide white-glove break/fix response, fulfill requests, maintain ticket SLAs, write knowledge base articles, and maintain edit stations, booth systems
and other studio equipment in a mixed Macintosh / Windows-based environment
Responsibilities
・Deliver white-glove service to instructors and editors, both on-site and remote.
・Custom-configure booth Macs, PCs an ...
HCL Tech is a global ICT services company. Due to business expansion, we are continually hiring engineers! (BPO, infrastructure, development, bridge, application, ERP, etc.)
As an engineer/consultant in Japan for client projects, you will work with domestic and international teams to provide technical support and consulting services.
If you wish to continue your career as an engineer or consultant in the ICT service industry, or if you are thinking about career advancement, why not consider a career at a tech company? We look forward to your applic ...
[Job Description]
- Registering, modifying, and deleting accounts in the system
- Supported systems:
- Active Directory
- Azure
- Office 365
- Cyber Mail
- Multifunction printers, in-house systems, etc. ...
■Job Description:
Operation support and maintenance support for digital systems consisting of video, audio, and IT equipment.
(Clients are foreign-affiliated companies, including Fortune 500 companies, with branches in Japan.)
*Any changes to job content in the future will be communicated during the interview. ...