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- Job details
Updated 2024-05-21
Activated 2024-05-21
Activated 2024-05-21
IT Technical Support
- Staffing Agency
- Staff Level
- Women Welcome
- Only 1 interview
- International Team
- English Language Skills
- Major Company
- No Transfer
- Urgent Hiring
- No Age Restriction
- Global Company
- Experience Welcome
| This posting is managed by: | Randstad Japan Professional Contract Specialist（Professional Haken） |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
IT (Other) - IT Help Desk
IT (Other) - Customer Support Engineer |
| Industry | Transport/Storage/Logistics |
| Location |
Asia
Japan
Tokyo
|
| Job Description |
[Job Description] - Processing IT support tickets issued by users (remote support for user PCs, notebooks, software, etc.) - Investigating and identifying recurring issues and sharing with team members - PC kitting and replacement support to keep user PC cycles going. - Initial troubleshooting of basic internal infrastructure (communication confirmation, impact range, etc.) - Asset management PCs and iPhones, printers (multifunction devices, A4 laser printers, label printers), RF scanners, etc. - Maintain SLA targets and continuously improve services - Support IT projects in collaboration with local and overseas bases - Various schedule adjustments, etc. Response methods: VoIP phone, email, chat Work environment: Windows |
| Company Info | As a leading company in the international logistics industry, we boast a global network and a proven track record. We place importance on each employee taking initiative and responding quickly and flexibly to customer needs. In an open and cooperative corporate culture, we provide an environment where employees can pursue their own growth while valuing teamwork. We welcome people with diverse backgrounds and are looking for colleagues to join us in creating new value. |
| Working Hours | ・Working hours: Monday to Friday 9:15-17:15 (7 hours work including 1 hour break) |
| Job Requirements |
[Required Skills] - 3+ years of in-house IT support/help desk and PC kitting experience - Ticket handling experience (ServiceNow, etc.) - Experience using Office365 - Basic knowledge of hardware and software - Basic knowledge of in-house IT and experience in handling problems - Japanese required (reading, writing and speaking), English (reading and writing required, conversational level is better) |
| English Level | Minimum Communication Level (TOEIC 225-470) |
| Japanese Level | Business Level(JLPT Level 2 or N2) |
| Hour Salary | JPY - Japanese Yen 2000JPY - 3000JPY |
| Estimated Annual Salary | Depends on experience |
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Randstad Japan Professional Contract Specialist（Professional Haken）
