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2024.5.24 [Fri.]

Akihabara UDX 2F AKIBA_SQUARE

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Updated 2024-04-09
Activated 2023-12-15

[Working in Osaka] English/Technical support project management work [Major foreign manufacturer of smartphones, tablets, etc.]

Recruiter
Staff Level
No Industry Experience Required
Women Welcome
More Than 120 Days off per Year
Five Days Workweek
Business Expansion
English Language Skills
Major Company
Urgent Hiring
Experience Welcome
Visa Support Available

This posting is managed by:	Global Leaf Co., Ltd.
Company Name	Company is not publicly visible
Job Type	Customer Service - Customer Support Customer Service - Call Centre Manager/SV IT (Other) - IT Help Desk
Industry	Outsourcing
Location	Asia Japan Osaka Osaka
Job Description	[Business overview] You will be in charge of overall management work for technical support projects related to smartphones, tablets, music players, etc. for major foreign manufacturers. [Specific job details] ■General project operational management (delivery date, quality, etc.) ■ Income and expenditure management of the project in charge ■Human resource management/development (attendance management, recruitment, training, etc.) ■Customer negotiations (customer companies and partner companies, etc.) Includes reporting in English and presentations at various conferences. [Work-life balance] ■In order to lead the way in working in the BPO industry, we are not only working overtime, but also managing paid leave acquisition and enhancing various welfare benefits. Average overtime time: 18 hours 47 minutes () Paid leave acquisition rate: 76.4% () In addition to full-time employees, this also includes the performance of contract employees on a monthly salary system. ■We have put in place various systems that allow us to aim to be a company where employees can progress in their careers fairly, regardless of gender, while balancing life and work. ・Shorter working hours for childcare ・Spouse's maternity leave ・Childcare leave ・Child training leave ・Child nursing leave ・Prenatal and postnatal leave [Education/Training System] A dedicated team promotes company-wide training according to roles such as Leader, SV, and MGR. We also have a system in place to support employees in acquiring qualifications for their own growth, and approximately 500 applications are received each year for qualifications.
Company Info	[Company characteristics] BPO (Business Process Outsourcing) refers to a company outsourcing some of its operations to an outside company in order to increase its competitiveness. Our company has provided solutions to many companies by leveraging the wealth of knowledge we have accumulated through our BPO services and streamlining business operations by making full use of IT. We do not simply perform tasks on behalf of clients upon request, but instead analyze the business process itself and propose the optimal flow. By reconsidering the entire business, we can improve efficiency, reduce costs, and improve service quality. We face our clients' issues and bring about innovation in business processes. That is our serviceware business. [Service features] Our business is a BtoBtoC business where B (our company) connects B (clients) and C (customers). Our contact center supports smoother communication between clients and customers. Contact centers are a valuable point of contact for clients. Now that the Internet has become widespread, communication tools such as the Web and SNS have become more diverse. We are working to meet all of our customers' needs by utilizing them in multiple ways. Specifically, we contribute to improving customer satisfaction by analyzing collected customer feedback, understanding customer needs in detail, and utilizing this information in response. In addition, in order to continue to evolve the services we provide to our clients, we have created a cycle of Plan → Do (Execution) → Check (Evaluation) → Act (Improvement). By constantly checking and reviewing contact center response quality and customer satisfaction, we will create even more advanced BPO services.
Working Hours	9:00-18:00
Job Requirements	[Required skills/experience] ■English: Those who have a TOEIC score of 800 points or higher and have English skills beyond everyday conversation ■Those who have experience in any of the following ① Those who have experience working in a contact center (work experience as a full-time employee) ② Those who have experience in educational planning and management at a business company ③ Those who have some kind of member management experience in a team or organization (sub-leader or SV) [Welcome skills/experience] ■Technical support experience (regardless of the support target) ■Customer negotiation and sales experience ■Contact center administrator experience (1 year or more)
English Level	Business Conversation Level (TOEIC 735-860)
Japanese Level	Fluent(JLPT Level 1 or N1)
Salary	JPY - Japanese Yen JPY 4500K - JPY 6500K
Other Salary Description	[Salary] Estimated annual income: 4.59 million yen to 6.29 million yen Monthly salary: 270,000 yen to 360,000 yen Estimated annual income = basic salary + bonus + overtime pay (in units of 1 minute) Includes overtime pay of 20 hours/month. Bonus: Paid twice a year (according to the estimated annual income table, evaluation, and company performance) Overtime will be paid in 1-minute increments. *If you are in a manager position, a separate position allowance will be paid.
Holidays	■Complete 2-day work week (Saturdays, Sundays, and holidays) ■Paid holidays Paid holidays: 20 days (granted on April 1st. Only the amount for the current year can be carried over to the next year. If you join the company in the middle of the year, it will be granted according to the month you joined the company. ■Special leave (16 types in total. Educational leave, consecutive holidays support leave, memorial leave, etc.) *122 days off per year

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