Ahead Group is looking for a Senior Cisco Video & Voice Engineer, who will primarily focus on providing Video/Voice and unified communication solutions to meet client requirements.
The candidate should be highly technical and experienced in the voice and network field, working to optimize all areas of voice services and provide support for implementation, operations & clients on delivering projects in timely manner. The candidate should have mindset that drives consistent high-quality solutions
Ahead Consulting is seeking an experienced Call Center Deployment Manager to oversee the upgrading Cisco(CUCM) Systems, Genesys, IVR(Concentrix), P&W (Sweet, WFM) and Verint Voice recording technologies within Japan Call Centers.
Essential Job Functions:
Knowledge of Cisco (CUCM) based Call Centers, including day to day technical issue escalations, long term planning and solution design, renewal/upgrade project.
Knowledge of Call Center application and Genesys integration via CTI. i.e. CRM(+softphone), etc.
Knowledge of Verint Voice recording wi ...