カスタマーサービス/カスタマーサポート の 外資系・グローバル企業の転職・求人一覧

The Customer Support Specialist will be involved in handling escalated cases fom BPO center. The position may also be required to perform clerical work such as inputting information, reviewing responses made by the customer support center, and providing feedback reports essential for improvement, when problems are found in customer service.


Description

The Customer Support Specialist will be involved in handling escalated cases fom BPO center. The position may also be required to perform clerical work such as inputting information, reviewing resp ...

As the Client Advisor, you will ensure that you develop a loyal client base and maximize each sales opportunity by providing professional customer support and advice on the overall product lines. You will be responsible for answering all incoming contacts from customers via phone, emails and chats.


Description

As the Client Advisor, you will ensure that you develop a loyal client base and maximize each sales opportunity by providing professional customer support and advice on the overall product lines. You will be responsible for answering all in ...

The Safety Specialist position entails fostering community engagement, crisis management, and implementing effective safety policies within a fully remote setting in Japan. The ideal candidate must have a minimum of 1 year of experience in cabin crew, contact center customer service, or hospitality, with native-level proficiency in Japanese and business-level proficiency in English.


Description

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Community Engagement: Establish and maintain strong relationships with community members, team members, and key stakeholders to understand and ramp ...

* Be a part of a prestigious luxury hotel chain renowned for its unparalleled service.
* Opportunity for career growth and development within a dynamic and international work environment.
* Competitive salary with bonuses and benefits package.


Description

Responsibilities:

* Conduct quality checks on all reservations, ensuring accuracy and completeness.
* Handle inquiries regarding lodging reservations via various channels such as email, telephone, and fax, catering to both domestic and international clientele.
* Manage corporate cont ...

The Team Manager will oversee 5-10 staff members, providing day-to-day management and coaching to drive performance and foster a positive work environment. Responsibilities include organizing shifts, conducting 1:1 coaching sessions, managing operations, and cultivating team morale and culture.


Description

Responsibilities:

* Provide day-to-day team management, ensuring organization for shifts, planning allocation, and homepage management.
* Conduct 1:1 support and coaching sessions, focusing on performance and development, with regular app ...

You'll handle a range of passenger services including reservations, ticket sales, and passenger operations with efficiency and warmth, managing tasks such as fare calculation, ticket issuance, and post-flight documentation, while also coordinating with various stakeholders to ensure seamless passenger experiences and supporting operational management through reporting and registration of financial information.


Description

* Handle Reservation/Booking, Ticket Sales, Information, and Passenger Operations.
* Calculate fares, arrange routes, and pr ...

The Customer Service Coordinator is responsible for overseeing all aspects of repair-related maintenance and for being the primary point of contact for all customer inquiries via phone, email, and after-sales support.


Description

The Customer Service Coordinator is responsible for overseeing all aspects of repair-related maintenance and for being the primary point of contact for all customer inquiries via phone, email, and after-sales support.

* Assisting customers through phone and emails regarding product requests, concerns, store hours, br ...

As Client Management Team Lead you will be engaged in leading the team to conduct outbound communication with customers by chat/phone/email, find potential customers, promote customer conversion rates, cooperating with the development of special project activities and directly provide support to customers.


Description

As Client Management Team Lead you will be engaged in leading the team to conduct outbound communication with customers by chat/phone/email, find potential customers, promote customer conversion rates, cooperating with the developme ...

The Trainer Specialist for Customer Service at our gaming company is tasked with developing and implementing comprehensive training programs for our customer support teams, covering onboarding, product support, and game updates. This role involves assessing KPIs, identifying training needs, and creating engaging materials to enhance the team's performance and ensure top-tier customer satisfaction.


Description

* Conducting comprehensive training programs for all customer service teams, covering onboarding, product support, game updates, and custom ...

As a Customer Service Representative, you will be the voice of our brand, responsible for delivering exceptional service to our valued customers.


Description

* Promptly and effectively responding to customer inquiries and requests through various communication channels such as telephone, email, chat, and social media.
* Providing personalized solutions and assistance to meet customer needs, ensuring a positive and seamless experience.
* Managing customer complaints and concerns with empathy and professionalism, striving to find satisfactory r ...

Are you passionate about turning unhappy customers into raving fans? Do you thrive in environments where you can lead and guide teams towards delivering exceptional support? We're looking for a dynamic Escalation Manager Stand Alone to join our team and champion customer satisfaction like never before.


Description

Responsibilities:

* Take charge of top-tier support for members expressing dissatisfaction or providing detractor scores in our NPS survey.
* Oversee the management of complaints by providing guidance to Customer Support teams, Te ...

Are you passionate about turning unhappy customers into raving fans? Do you thrive in environments where you can lead and guide teams towards delivering exceptional support? We're looking for a dynamic Escalation Manager Stand Alone to join our team and champion customer satisfaction like never before.


Description

Responsibilities:

* Take charge of top-tier support for members expressing dissatisfaction or providing detractor scores in our NPS survey.
* Oversee the management of complaints by providing guidance to Customer Support teams, Te ...

The Catering & Event Manager is a pivotal role within our esteemed global technology company, responsible for crafting and executing strategies, managing finances, and fostering a culture of excellence in our in-house Catering Operation. This role demands a keen focus on exceptional service delivery, business strategy formulation, sales forecasting, budgeting, and overall operational oversight.


Description

Responsibilities:

* Develop and implement strategies to enhance service quality and customer experience.
* Formulate business strategies ...

The Customer Support Specialist will be involved in escalating issues that require processing inquiries and replying to e-mails that the Customer Support Center department has difficulty answering. The position may also be required to perform clerical work such as inputting information, reviewing responses made by the customer support center, and providing feedback reports essential for improvement, when problems are found in customer service.


Description

The Customer Support Specialist will be involved in escalating issues that require processin ...

The Safety Specialist position entails fostering community engagement, crisis management, and implementing effective safety policies within a fully remote setting in Japan. The ideal candidate must have a minimum of 1 year of experience in cabin crew, contact center customer service, or hospitality, with native-level proficiency in Japanese and business-level proficiency in English.


Description

*

Community Engagement: Establish and maintain strong relationships with community members, team members, and key stakeholders to understand and ramp ...

As a Customer Service Representative, you will be the voice of our brand, responsible for delivering exceptional service to our valued customers.


Description

* Promptly and effectively responding to customer inquiries and requests through various communication channels such as telephone, email, chat, and social media.
* Providing personalized solutions and assistance to meet customer needs, ensuring a positive and seamless experience.
* Managing customer complaints and concerns with empathy and professionalism, striving to find satisfactory r ...

The Customer Service Coordinator is responsible for overseeing all aspects of repair-related maintenance and for being the primary point of contact for all customer inquiries via phone, email, and after-sales support.


Description

The Customer Service Coordinator is responsible for overseeing all aspects of repair-related maintenance and for being the primary point of contact for all customer inquiries via phone, email, and after-sales support.

* Assisting customers through phone and emails regarding product requests, concerns, store hours, br ...

The Catering & Event Manager is a pivotal role within our esteemed global technology company, responsible for crafting and executing strategies, managing finances, and fostering a culture of excellence in our in-house Catering Operation. This role demands a keen focus on exceptional service delivery, business strategy formulation, sales forecasting, budgeting, and overall operational oversight.


Description

Responsibilities:

* Develop and implement strategies to enhance service quality and customer experience.
* Formulate business strategies ...

As the Client Advisor, you will ensure that you develop a loyal client base and maximize each sales opportunity by providing professional customer support and advice on the overall product lines. You will be responsible for answering all incoming contacts from customers via phone, emails and chats.


Description

As the Client Advisor, you will ensure that you develop a loyal client base and maximize each sales opportunity by providing professional customer support and advice on the overall product lines. You will be responsible for answering all in ...

As the Customer Support Representative you will be reporting directly to the Chief Operating Officer and be responsible for all interactions between the company and their customers in Japan. The focus will be on establishing the customer support service for the market, creating local protocols and templates to support the launch of the new platform.


Description

As the Customer Support Representative you will be reporting directly to the Chief Operating Officer and be responsible for all interactions between the company and their customers in Japa ...