更新日 2024-04-02
掲載開始日 2024-04-02

Customer Service Coordinator for a Luxury Fashion House

人材紹介
スタッフレベル

この求人の取扱い会社	マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.
企業名	会社名非公開
職種	カスタマーサービス - カスタマーサービス/カスタマーサポート
業種	ファッション・アパレル・アクセサリー関連
勤務地	アジア日本東京都
仕事内容	The Customer Service Coordinator is responsible for overseeing all aspects of repair-related maintenance and for being the primary point of contact for all customer inquiries via phone, email, and after-sales support. Description The Customer Service Coordinator is responsible for overseeing all aspects of repair-related maintenance and for being the primary point of contact for all customer inquiries via phone, email, and after-sales support. * Assisting customers through phone and emails regarding product requests, concerns, store hours, brand information, and repair follow-ups * Provide outbound call services for after-sales when necessary * Coordinate and resolve escalated cases among the Call Center Vendor, HQ, and/or customers * Record accurate information regarding customers' contact details, inquiries, and actions taken * Reporting on client trends and call activity * Following up with store staff and communicating with the in-house quality controller Profile The Team in Tokyo is looking for a Customer Support oriented candidate with a strong passion for the Luxury Retail industry, and ideally with the following strengths / experiences: * Solid customer service experience handling phone calls and email communication * Strong interest in the brand and industry * Client-oriented and motivated to provide customers with advice and support * Experienced and comfortable with all basic computer skills and applications * Native level of Japanese language with professional level of Keigo * Business level of English Job Offer * Flexible work schedule and some remote work allowed * Dynamic job scope with attractive career prospects To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.
企業について（社風など）	A global luxury fashion house.
応募条件	The Team in Tokyo is looking for a Customer Support oriented candidate with a strong passion for the Luxury Retail industry, and ideally with the following strengths / experiences: -Solid customer service experience handling phone calls and email communication -Strong interest in the brand and industry -Client-oriented and motivated to provide customers with advice and support -Experienced and comfortable with all basic computer skills and applications -Native level of Japanese language with professional level of Keigo -Business level of English
英語能力	ビジネス会話 (TOEIC 735-860)
日本語能力	ネイティヴレベル
年収	日本・円 550万円〜 700万円