Ahead Consulting is seeking an experienced Call Center Deployment Manager to oversee the upgrading Cisco(CUCM) Systems, Genesys, IVR(Concentrix), P&W (Sweet, WFM) and Verint Voice recording technologies within Japan Call Centers.
Essential Job Functions:
Knowledge of Cisco (CUCM) based Call Centers, including day to day technical issue escalations, long term planning and solution design, renewal/upgrade project.
Knowledge of Call Center application and Genesys integration via CTI. i.e. CRM(+softphone), etc.
Knowledge of Verint Voice recording wi ...
IT Delivery Leader for the program, first point-of-contact for all Program Delivery related topic
Face-Off with Key Stakeholders including Markets, IPS, Finance, IT, Operations
Manage the Program Management Processes across the IT Delivery Lifecycle per the Program Management Framework
Lead a core team of F2B Business Analyst, Test Manager, Technical Architect, Test & Environment Manager
Track Program Level Financials, Risks & Issues, Dependencies etc.
Prepare the Program Management Plan covering scope, schedule,
Drive the adherenc ...
About the role
You will be responsible for managing Japan Equity portfolios
What you'll need to succeed
* 3+ years of experience in Portfolio Management
* Experience in JP equities is a must
* Preferably has experience covering small/mid caps
* Fluent Japanese and business fluency in English
* CFA/CMA preferred ...
This job is a senior position and technical resource within the Client Service Team that works independently to service relationships to ensure an exceptional level of client service is met. This role supports clients under less direction from the Client Service Team Leader, works on cross client projects and other business initiatives while acting as an escalation point for resolution of issues by other team members.